Under general supervision, plans, promotes, organizes, and manages aquatics activities, and programs at all city aquatics facilities; assures public safety and compliance with City safety rules and regulations; recruits, trains, and supervises staff.

ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required.The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Manages the operations and staff of the City aquatics facility; promotes a positive environment and good personal behavior; assures consistent enforcement of rules and policies.
• Controls pool operations to assure that safety and water quality rules and regulations are adhered to, and ensuring all aquatic facilities are in compliance with applicable laws, regulations, and rules governing the provision of municipal pools and related services and facilities are kept in safe operating condition.
• Manages the activities of the aquatics facility staff; manages, schedules, trains, and monitors the work of staff; prioritizes and assigns tasks; assures that all safety rules and regulations are observed.
• Trains lifeguards, and staff in work and safety procedures and the proper maintenance of the facility; evaluates performance and works with employees to correct performance deficiencies; assists with hiring programs, and interviews applicants.
• Maintains administrative and payroll records by properly entering employee information into the computer system, transmitting payroll information to the appropriate areas.
• Collects and summarizes operational data, and prepares operations reports.
• Provides customer services and information to guests and visitors; reports and resolves complaints, special requests, safety conditions, security issues, and illegal activities within scope of authority.
• Assures cleanliness of pool and facility; assigns cleaning tasks and projects to staff; performs regular water tests, monitors pool chemical levels, and makes necessary adjustments to pool chemical balance.
• Monitors aquatics facility and guests, and enforces good sportsmanship, rules, and safety standards; assists guests in recreation activities and special programs.
• Meets regularly with the Assistant Director for Recreation and other Supervisors to ensure there is complete cooperation between divisions.
• Processes end of day totals and reporting to include entering deposits and credit card information into computer database, researching discrepancies and preparing and verifying deposits for the bank.
• Ensure concession stand/kitchen is always clean, orderly, safe and in compliance with city, county, and state public health standards.
• Maintains inventory and purchases supplies for concession stand and ticket booth through purchase orders and maintaining reporting on purchase card.
• Supervises the guest services area by training team members on proper cash and food handling procedures, preparing work schedules for employees and auditing employees to ensure compliance with policies and procedures. Effectively manage personnel in a manner that reinforces the city’s and department’s core values and philosophies through open communication, training, coaching, counseling, and evaluating personnel in compliance with city policies. This includes managing all aspects of the selection, hiring and education process and providing leadership for the aquatic team on a daily basis.
• Markets and sells all aquatic programs, services, and special events. Ensures proper systems are implemented to guarantee that the facility programs meet the needs of the guests and drives participation in such a manner as to create total guest satisfaction.
• Responsible for the management, inspection, and operation of the Splash Pads, Pocket Parks, and other facilities as assigned during their seasonal operation periods.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• Performs other duties as assigned.

KNOWLEDGE AND SKILLS:

Knowledge:

• City policies and procedures.
• Policies, rules, and regulations governing the conduct and safety of public recreation, and aquatic programs.
• The rules, regulations, policies, and operating procedures of City Aquatics programs.
• Swimming pool safety rules and regulations.
• Swimming pool maintenance, operations, and safety rules and regulations.
• Principles of water chemistry, chlorination, and pH balancing.
• Lifesaving methods and procedures, including first aid, water rescue methods, and standard resuscitation measures, and use of an AED.

Skill in:

• Interpreting and applying City policies and procedures.
• Managing and controlling aquatics programs, activities and participants.
• Promoting a positive recreation environment and good personal behavior.
• Coordinating work, providing training, and delegating tasks and authority.
• Monitoring pool facility and guests for violations of rules and safety standards.
• Promoting and enforcing safe work practices.
• Acting quickly and calmly in emergency situations.
• Interacting with people of different social, economic, and ethnic backgrounds.
• Establishing and maintaining cooperative working relationships with co-workers and general public.
• Communicating effectively verbally and in writing.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in recreation or related field AND two years’ experience as an aquatic facility manager; OR an acceptable equivalent combination of education, training and experience. Prior supervisory experience and cash handling experience in an aquatics, special events, and/or hospitality setting strongly preferred.

LICENSE AND CERTIFICATION:

• Must possess a valid Texas Driver’s License with an acceptable driving record.
• Certified Pool Operator (CPO) Certificate OR an Aquatic Facility Operator (AFO) Certificate is required; AND American Red Cross Water Safety Instructor, Lifeguard, and CPR for the Professional Rescuer.
• Food Handler Certification or the ability to attain one within six (6) months of employment.
• Depending on the needs of the City, additional technical training and certifications may be required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Work is performed at City park, aquatics and recreation facilities and special event venues; moderate physical demands are required, with excellent swimming skills; must maintain the physical standards prescribed by the City.

ADDITIONAL INFORMATION: Knowledge and comprehension of community recreation and programs, including accepted standards, principles, concepts and related legislative mandates. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in several formats and deal with abstract variables. Ability to get along appropriately and professionally with co-workers and the public. Bi-Lingual/Spanish preferred.