8 TECHNICAL SUPPORT SPECIALIST 2024-02537 Jobs in Fayetteville, AR
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
City of Fayetteville, Arkansas is Hiring a TECHNICAL SUPPORT SPECIALIST 2024-02537 Near Fayetteville, AR
Safety/Security Sensitive Designation:This is a safety/security sensitive position for purposes of the Arkansas Medical Marijuana Amendment.
- Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
- Create a positive customer support experience and build effective working relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
- Perform installation and troubleshooting of personal computers, virtual computers, tablet devices, desktop software, and peripheral devices while maintaining up-to-date expertise in the operation and application of all City standard PCs, increasing ability to resolve requests on first contact. Maintain a working knowledge of a wide variety of commonly used PC hardware and software in use or pending.
- Document all support requests and support activities into the City's work order management system.
- Answer help desk phone and provide first and second level support to end computer users for all City supported hardware and applications.
- Work with supervisor to develop PC replacement plans on an annual basis.
- Develop and maintain master personal computer images and deploy as needed to either re-image existing computers or build new computers.
- Comply with the published response standards as it relates to customer service.
- Maintain existing systems; work closely with staff to develop new systems to satisfy management information needs and improve operational efficiency.
- Responsible for applying systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional specifications.
- Contact hardware and software vendors to obtain specifications, pricing, quotations and other purchase related information needed to make recommendations to departments in meeting their hardware and software needs or requests as gathered.
- Maintain licensed software inventory and hardware inventory for all PC hardware and software licensed to the City.
- Research new technologies and make recommendations for use.
- Assist supervisor in the analysis of user requests and needs to develop technical specifications based on stated requirements.
- Respond to issues in a way that minimizes down time and potential data loss.
- Provide technical aid and training to others in the effective use of both hardware and software.
- Create, maintain, and delete employee accounts in Active Directory and other systems as required. Coordinate, where necessary, access to other IT systems that are managed by other staff or departments.
- Create, maintain and delete citizen accounts in the Fayetteville emergency notification system.
- Coordinate disposal of electronic assets per City Policy.
- Perform other duties as assigned.
- Secondary duties as assigned.
- High School diploma and five years of related experience required. Bachelor's degree (B.A. or B.S.) from four-year college or university with three years of related experience preferred.
- Valid Driver's License.
- Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. §21-15-103 or A.C.A. §21-15-111.
- Must comply with FBI Criminal Justice Information System (CJIS) requirements within 2 weeks of employment.
- Effectively communicate with others orally and in writing.
- Working knowledge of computer networking required.
- Knowledge of cabling to connect user workstations to required data and other related software programs required.
- Must be able to use mathematics including addition, subtraction, multiplication and division as well as the practical application of fractions, percentages and ratios.
- Must be able to read and comprehend technical manuals and convey the information to non-technical end-users.
- Must be proficient in the use of a computer and related software programs. Must be able to effectively operate standard office equipment.
- Ability to work after hours or weekends on an as needed basis to provide support which includes the ability to be on-call for emergency support.
- While performing the functions of this job, the employee is regularly required to communicate with others, stand, walk, and sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds.
Job Summary
Full Time
Business Services
$80k-100k (estimate)
03/21/2024
04/11/2024
fayetteville-ar.gov
FAYETTEVILLE, AR
500 - 1,000
1836
JOHN ROSS
$50M - $200M
Business Services
Related Companies
About City of Fayetteville, Arkansas
Fayetteville is a thriving community of 82,830 residents (2015 Census estimate). As the third largest city in Arkansas, Fayetteville provides all of the resources and advantages of a large city while maintaining a quality of life that remains true to its unique heritage. Fayetteville is the county seat of Washington County. With a thriving local economy, educated workforce, and loyal customer base, the number of jobs with in Fayetteville is consistently on the rise. Fayetteville is home to the flagship campus of The University of Arkansas, which has established itself as one of the top public ...research and academic institutions in the nation. Fayetteville Public Schools are Arkansas's leaders in both academics and athletics. Mix everything together with 200-plus days of sunshine each year, and you'll see why we are proud to call Fayetteville home, where life is great and the living is easy.
More
Show less
The job skills required for TECHNICAL SUPPORT SPECIALIST 2024-02537 include Troubleshooting, Customer Service, Help Desk, Active Directory, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a TECHNICAL SUPPORT SPECIALIST 2024-02537. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by TECHNICAL SUPPORT SPECIALIST 2024-02537. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for TECHNICAL SUPPORT SPECIALIST 2024-02537 positions, which can be used as a reference in future career path planning. As a TECHNICAL SUPPORT SPECIALIST 2024-02537, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary TECHNICAL SUPPORT SPECIALIST 2024-02537. You can explore the career advancement for a TECHNICAL SUPPORT SPECIALIST 2024-02537 below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
Similar Jobs
Popular Articles
