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The City of Fairview Heights is hiring a full time User Systems & Support Manager in the Administration Department.
The User Systems & Support Manager (USSM) is responsible for the overall user experience with solutions and devices provided by the IT Department. These duties will be carried out by functioning as the first-contact, frontline support for City staff and, with limited exceptions, is an in-person, non-remote position.
Atop of providing direct user support, the primary day-to-day work consists of maintaining user workstations, City-issued mobile devices, locally-hosted SAAS solutions, and relationships with vendors cloud-hosting SAAS solutions so that City staff can successfully carry out the responsibilities of their respective roles. The USSM will report to the Associate Director of IT.
Core Job Responsibilities
Essential Competencies and Capabilities
The USSM is expected to maintain competency and skills in a wide array of systems that relate to end-user devices and software. As such, this list cannot be all-inclusive but does offer insight into the kinds of expectations that may be placed on the USSM role.
Basic Job Qualifications
Working Conditions
Most work will be performed in a regular office environment but some may occur outside or in other conditions that are not climate-controlled.
General Knowledge, Skills, and Abilities Required
Other Job Requirements
Physical Requirements
The City of Fairview Heights is an Equal Opportunity Employer
EOE/M/F/D/V
Full Time
Public Administration
$128k-156k (estimate)
05/01/2024
06/30/2024
fairviewheightscity.com
FAIRVIEW HEIGHTS, IL
100 - 200
1969
Private
GAIL MITCHELL
$10M - $50M
Public Administration