Description

The primary responsibility of the Recreation Specialist - Facility Operations is to assist the Facilities Coordinator with day-to-day operations of the Edgewater Civic Center. The Edgewater Civic Center houses the Fitness Center, Police Department, Public Library and City Administrative offices. The Recreation Specialist - Facilities must work successfully in a team-orientated atmosphere that provides citizens and employees with accurate information and excellent customer service. Once trained, employees must be able to perform with minimal supervision in a fast-paced facility environment. The Recreation Specialist - Facilities will work 20-29 hours per week. Candidates with flexible schedules are desired as the work schedule varies to provide proper coverage and meet business needs. Civic Center hours are Monday to Thursday from 6 am to 8 pm, Friday from 6 am to 7 pm, and Saturday and Sunday from 8 am to 3 pm. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

· Demonstrates a high level of guest service and helps create an environment where guest service is a priority.

· Acts as an ambassador by understanding and fostering the organization’s mission and vision. 

· Answers inquiries related to recreation, police, library, and City services, and directs guests appropriately.

· Provides oversight of front desk operations and makes recommendations for improvement.

· Assists in the supervision of part-time front desk staff.

· Follow establish guidelines concerning facility operations such as usage policies, emergency procedures, personnel supervision, registration, and other required reports.

· Receives and processes monetary transactions for rental reservations, membership purchases, daily check-ins, and other payments.

· Reviews and inspects all facilities equipment and operations for safety hazards and cleanliness.

· Follows established guidelines concerning facility operations such as use policies, emergency procedures, guest supervision and revenue receipt.

· Contributes to the resolution of complaints and problems concerning Fitness Center patrons.

· Handles high stress situations and difficult customers with tact and professionalism.

· Assesses supply needs and inventory.

· Become proficient in CivicRec software, enough to help train new staff. 

· Communicates effectively and efficiently with the Facilities Coordinator as well as establish effective working relationships with co-workers and other city staff.

· Supervises patrons and ensures safe use of facilities. Maintains security of facility. Monitors and reports suspicious behavior. 

· Acts as supervisor on duty when the Facilities Coordinator is not on site. 

· Responds to accidents or incidents according to procedures. Effectively manages emergency situations and administers CPR/First Aid/AED as needed.

· Upholds City and Department policies and procedures as well as applicable laws. 

· Participates in staff meetings and ongoing training opportunities.

· Maintains regular and punctual attendance

· Any other duties and responsibilities as assigned by the Facilities Coordinator. 

Requirements

1) Must have legal authorization to work in the United States of America.

2) Submit and pass a pre-employment background check. 

· Experience working in recreation facilities.

· Experience working with customers with a diverse range of backgrounds and ages. 

· Experience supervising/training others.

· Ability to communicate verbally in Spanish.

· Must possess or be able to obtain First Aid, CPR and AED Certification within first six months of employment.