2 Customer Support Agent Jobs in Danville, KY
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City of Danville is Hiring a Remote Customer Support Agent
ABOUT US
THE CITY OF DANVILLE: The City of Danville is a thriving community located 35 miles southwest of Lexington. With a population of 17,000, the city boasts a highly efficient infrastructure, excellent water treatment and wastewater facilities, top-notch police and fire services, quality school system, and a highly educated workforce. Danville is also home to Centre College, one of the most prestigious small liberal arts colleges in America. As the business hub of a 5-county, 100,000 region, the City of Danville offers great opportunities for growth and development.
Position: Customer Support Agent
Company: City of Danville
Position Summary:
The City of Danville is seeking a Customer Support Agent to join our Customer Service Department. The Customer Support Agent will be responsible for providing excellent customer service and support to residents, businesses, and visitors. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to handle customer inquiries and resolve issues in a timely and efficient manner.
Responsibilities:
- Respond to incoming customer inquiries via phone, email, or in-person.
- Provide accurate and helpful information to customers regarding city services, programs, and policies.
- Process customer service requests, such as utility bill payments, service installations, and account changes.
- Investigate and resolve customer complaints, concerns, and issues in a professional and efficient manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure timely resolution of customer issues.
- Stay up-to-date with city regulations, policies, and procedures to provide accurate information to customers.
- Assist with additional administrative tasks as needed.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle difficult and irate customers with professionalism and empathy.
- Proficiency in computer systems and software applications.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in data entry and record-keeping.
- Willingness to learn and adapt to changing customer service needs.
- Flexibility to work a variety of shifts, including evenings and weekends.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle difficult and irate customers with professionalism and empathy.
- Proficiency in computer systems and software applications.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in data entry and record-keeping.
- Willingness to learn and adapt to changing customer service needs.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
Job Summary
Full Time
Public Administration
$37k-47k (estimate)
05/24/2024
05/24/2024
DANVILLE, AR
<25
1899
JERRY PENDERGRAFT
<$5M
Public Administration
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The job skills required for Customer Support Agent include Customer Service, Customer Support, Problem Solving, Communication Skills, Computer Systems, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
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A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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Agents need to be trained for a wide range of customer service soft skills.
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According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Second line support agents must remain calm and be completely understanding with each customer.
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Step 3: View the best colleges and universities for Customer Support Agent.
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