Job Duties & Responsibilities

• Greets patrons and provides proactive customer service
• Assists patrons with library account maintenance (check out, placing holds, fines, etc.)
• Provides patrons with general reference information or guides to appropriate staff/resources
• Maintains a safe and welcoming environment for all patrons (ie. Snow shoveling, trash removal, etc.)
• Promotes library services, programs, and offerings
• Shelves materials, handles holds, and shelf reads accurately
• Interacts with automated materials handling systems
• Provides Active Service on a regular basis to meet patron needs
• Performs related work as assigned by supervisor or manager
• Understands and supports core principles of equity, intellectual freedom, and privacy
• Performs all work duties and activities in accordance with city policies, procedures, and safety practices
• Ability to work varying shifts including nights and weekends
• Attends work regularly at the designated place and time

• 1 year of customer service experience
• High School Diploma or GED
• An equivalent combination of experience, training, and certification may be considered for substitution.

Work Schedule

• Tuesday 4:15pm-8:15pm
• Wednesday 3:15pm-8:15pm
• Thursday 8:30am-1:30pm
• Friday 8:45am-1:45pm

Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).
Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at 319-286-5000 or by email at hr@cedar-rapids.org.

We offer benefits and beyond for our employees and their families!

The City of Cedar Rapids provides outstanding pay, benefits, time off, including:

• Medical co-insurance for participating providers of 90% plan / 10% employee
• Competitive pay
• Iowa Public Employee’s Retirement Pension plans (IPERS) (Download PDF reader) with a 9.44% City contribution and 6.29% employee contribution
• 457 deferred compensation employer match program (City will match up to 0.05% of your annual income each calendar year—learn more here.)
• Flexible Spending (Health Care and Dependent Care Accounts- learn more here)
• An average of 11 paid holidays per year
• Up to $3,000 per year in educational assistance
• 4 weeks of paid parental leave
• Public Service Loan Forgiveness – (The PSLF program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer. See more info here. )
• Pay raises as determined by bargaining contract
• 100% City paid basic life insurance
• Dental, vision, long-term disability, and supplemental life insurance
• View our Bargaining Benefits Summaries (Download PDF reader)
• Expansive job growth opportunities
• Commitment to professional development
• Private health & wellness coaching partnerships