ABOUT THE CITY OF CAMBRIDGE:The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve -- one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work.

ABOUT THE DEPARTMENT: The City of Cambridge Traffic, Parking, and Transportation (TPT) Department supports the safety and health of the Cambridge community by creating and sustaining a high-quality street and parking system that supports a range of transportation options for all those who live, travel, and park in Cambridge.

ABOUT THE ROLE:This position will be responsible for the detailed management of a range of ongoing and special projects throughout the Department, with a focus on improving the use of technology. Under the direction Senior Leadership, the successful candidate must have the ability to work with cross functional teams, manage and communicate project status, and direct/guide project team members to ensure successful project outcomes. The position will lead the detailed management and implementation of technology projects to support improvements in customer service, operational efficiency, and overall productivity. The successful candidate will analyze ongoing and new business processes, develop, and implement both strategic and tactical recommendations for improvements, and facilitate department-wide benchmarking and performance measurement efforts. The successful candidates will also assist in managing the Department’s surveillance technology ordinance projects, Geographic Information System (GIS) data, asset management systems, ongoing web strategies, and will coordinate with other key City departments on technology initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core responsibilities of these positions include the following:

• Manage the planning, development, and implementation of both ongoing and special projects, including cross- and inter-departmental initiatives. Examples of potential projects include, but are not limited to, improving parking payment through the use of technology, enhancing customer communications channels, and expanding operations management technologies.
• Coordinate implementation of the Department’s components of City enterprise technology projects including Customer Relations Management, online permitting, work order management, customer communication, and other applications.
• Coordinate with the City’s Information Technology Department on new technology initiatives, ongoing web strategies, GIS, and general IT issues.
• Assist with the Department’s benchmarking and goals tracking programs.
• Facilitate scope definition of multiple software development projects in collaboration with senior management.
• Work with department teams to help define/document processes for streamlining the adoption and use of technology.
• Track and monitor the progress of project activities; report status, risks, issues; recommend adjustments to ensure the successful completion of projects.
• Understand and analyze the impacts of new technologies that are being used in transportation, including autonomous vehicles, advanced sensors, new traffic control devices, and communications technologies. Based on this analysis, prepare policy, operational, financial, and technological recommendations for how to anticipate, shape, and respond to these new technologies.
• Work as part of a team of support professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness in resolving issues.
• Provide oversight to interns and/or technology vendors as needed.
• Perform other technology project management duties as assigned.

 Additional responsibilities could include the following, based on the selected candidate’s skills and experience:

• Create electronic presentation materials, including graphics, maps, and data charts.
• Assist in the management and oversight of the Department’s technology devices.
• Develop and execute general project management strategies for all major Departmental efforts, including standardizing the development and tracking of project schedules and budgets.
• Analyze data and create reports using MS Excel and Access, as well as other business intelligence tools.
• Support the Department’s participation in the City’s Socrata open data portal.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS:

• At least three (3) years of experience performing the role of project management and/or business analyst
• Bachelor’s degree in Information Technology or related field, or equivalent combination of education, experience, and training.
• The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, languages, backgrounds, and ideologies.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated knowledge of, and experience with, computers and information technology applications, including word processing, spreadsheets, and databases. Experience with project management tools, GIS, and/or online/mobile application development desirable.
• Demonstrated ability to work with limited direct supervision and accurately and completely perform assigned duties in a timely and professional manner.
• Self-motivated with superior organizational skills.
• Ability to maintain discretion and confidentiality with sensitive information.
• Strong problem-solving and decision-making experience.
• Demonstrated ability to prepare and analyze data and recommend changes based on this analysis.
• Ability to establish and maintain effective working relationships with other City staff both within and outside the Department.
• Ability to effectively interface with customers and the general public.
• Demonstrated ability to communicate effectively using verbal, visual, and written means.
• Experience working with a diverse range of people including citizens, staff, and City personnel.
• Financial management experience desirable.
• Communication and/or graphic design experience desirable.
• Knowledge of Cambridge desirable.

PHYSICAL DEMANDS:
Work involves site visits, attending community meetings, and travelling throughout the city. Driving, walking, bending, squatting, reaching and stretching. Ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Must read and analyze large quantities of information.

WORK ENVIRONMENT:

Work involved is typically indoors in a professional office setting, with occasional work outdoors conducting special events, and other off-site activities as needed.

SUMMARY OF BENEFITS:

• Competitive health, dental, and vision insurance
• Vacation and Sick leave eligible
• Paid parental leave
• Sick Incentive Pay Eligible
• 3 Personal days
• 14 Paid Holidays
• Management Allowance, $2,700/year
• City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)

APPLICATION PROCEDURE: All applicants must provide the following materials:

• Resume
• Cover Letter

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