Job Title:

ACCOUNT SERVICE SPECIALIST

Type of Vacancy:

Open Competitive

Conditional

Job Opening No.:

2400393-1

Job Code:

2023

Work Location:

FINANCE-SERVICE FEE

Starting Salary:

$14.7500 Hourly / $30,680 Annually

Pay Grade:

1150

Application Dates:

04/26/2024 - 05/02/2024

Application Times:

Friday 12 Noon - Thursday

NOTE:

Applicants using education to qualify for any job MUST attach a copy of their degree or transcript to their application at the time of applying. Applicants applying for any position that requires an official certification MUST attach a copy of that certification at the time of applying. Applicants MAY use experience as a substitution only if the minimum requirements indicates such. Failure to provide documentation of education, licenses, certifications, and courses may result in your application being REJECTED or a lower application score.

GENERAL DESCRIPTION

Under the direction of a higher classification, performs advanced and responsible work in providing critical customer service to taxpayers/customers regarding sales taxes and user fees. Work involves assisting taxpayers/customers with account inquiries, adjustments, registrations, payment arrangements, and service issues. Work involves assisting taxpayers/customers both in person and over the phone with account questions and determining resolutions to problems identified. Work is performed independently and is reviewed through productivity reports and public comments. Performs other work as requested.

MINIMUM REQUIREMENTS

EDUCATION AND EXPERIENCE

High school diploma, GED, HiSET, or equivalent certificate of competency, and two years of experience involving customer service.

SUBSTITUTIONS

Any equivalent combination of education and experience.

CERTIFICATIONS/LICENSES/REGISTRATIONS

None.

OTHER JOB ASPECTS

None.

SELECTIVE CERTIFICATION

None.

EXAMINATION

Advanced Clerical examination required (may take up to 2 ½ hours from test start time). Subject areas and other exam preparation information are available at: https://www.brla.gov/261/Examination-Preparation. Examinations are available on most Tuesdays, 8:30 – 9:00 am, check-in, Thursdays, *12:00 - 12:30 pm, and Fridays, 8:30 – 9:00 am check-in. Please call Human Resources Recruiting and Examination at 389-3132 to confirm testing dates and times. Test check-in is on a first come-first served basis. There are occasions where the test room is filled to capacity and applicants are asked to return on another day for testing. Picture identification, proof of social security number and a completed online employment application are required for test room admittance. *Where exam volume is expected to be high, check-in of applicants may begin as early as 11:30 am in order to complete the check-in process prior to the required 12:30 cut-off time.

APPLICATION NOTE

In your employment application, please include detailed information such as software and equipment used, documents produced, fiscal or legal duties performed, types of customer service provided, decisions made, guidelines followed, supervisory duties, etc. Failure to provide a detailed description of job duties may result in your application being rejected or a lower application score.

Note: For the complete job specification, please visit www.brla.gov/hr.

Career Assessment: Explore career options and take a free career assessment at www.brla.gov/careerguide.

Job Type: Full-time

Pay: $30,680.00 - $52,231.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person