Under general supervision directs and coordinates all customer service-related activities in the facility. Hires, trains, supervises, and evaluates all customer service representatives and reservation clerks in the facility.
ESSENTIAL JOB FUNCTIONS:
1. Select, hire, train, and evaluate staff that provide customer service to the public
2. Oversee the management of rentals and reservations including working with customers
3. Provide customer service by registering citizens for activities and receiving money and responding to customer inquiries.
4. Develop and implement a training and onboarding program for all CSRs and Reservation Clerks in the department.
5. Use and train on the current reservation software utilized in the department.
OTHER JOB FUNCTIONS:
1. Prepare general reports on various program components and customer requests for information
2. Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information or facility orientation.
3. Perform facility maintenance such as cleaning up spills and cleaning restrooms and weight room.
4. Assist with Camp Dream, Build a Dream, Renew Active, Silver Sneakers, and Prime.
5. Operate a multi-line telephone system and take messages for appropriate staff.
6. Operate as a member of the facility management team.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities Required:

• Knowledge of modern office methods, practices, and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users and customers.
• Skill in operating a multi-line telephone.
• Knowledge of computer skills to register customers, authorize refunds and account for site revenues.
• Knowledge of appropriate interpersonal skills with the public and city staff to maintain positive relations.
• Knowledge of maintaining a clean and safe work site.
• Knowledge of operating a motorized vehicle as an essential function of the position (Safety Sensitive Position)

Qualifying Education and Experience:

• 1 year of college plus two years of customer service required. Any equivalent combination of education and experience may be substituted.
• 1 year of supervisory experience preferred
• Possession of a valid Texas Operator's License, Class C. (Dependent upon site location providing day camps for children.)
• Pre-placement screening includes a criminal background check, drug/alcohol testing, physical, and motor vehicle review (MVR).
• Complete Specific Physical Ability Requirements (Health and Physical Exam)