Donna Carter, State Farm Agency, located in Alexandria, VA, has an immediate opening for a Front Office Team Member. No insurance experience is required as we will train the right person with the right attitude.

Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities include but not limited to :

• Provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Manage incoming calls.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

You will receive :

• Salary plus / bonus(once licensed)
• Paid time off (vacation and personal / sick days) if full time
• 401k and match after 1 yr or 1000 hours
• Health Insurance after 30 days 50% paid if full time
• Valuable experience
• Growth potential / Opportunity for advancement within my office

Ideal Candidate :

• Strong phone contact handling skills and active listening.
• Comfortable with making outbound calls.
• Patient, empathetic, and passionately communicative; loves to talk.
• Ability to empathize with and advocate for clients when necessary.
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Last updated : 2024-05-17