GENERAL DESCRIPTIONUnder the general supervision of Supervisor I - Zoo, the work involves a wide range of customer service duties, sales, support functions, and directing Abilene Zoo visitor traffic. Will assist in leading the work of Guest Services employees and other associated activities including assisting with Abilene Zoo activities, functions, events and programs.SUPERVISION EXERCISEDIn the absence of the Supervisor I - Zoo, this position will function as the supervisor over Zoo Guest Services employees.IMPORTANT AND ESSENTIAL DUTIESPerform general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities.Process incoming and outgoing calls; process register payments, reservation and visitation paperwork, Operation of all Guest Services attractions, rides, equipment, and food preparation.Maintain, inspect, clean, inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.Provides administrative support for the Supervisor I - Zoo.Oversee, inspect, and assist with the reconciliation of Guest Services registers to ensure accuracy and discrepancy prevention.Manage and oversee cash handling function for all sale activities.Compile and balance daily revenue statements in accordance with Abilene Zoo standards. Mediate Guest Service issues, problems, questions quickly and effectively. Ensure employees are current on training and other position relevant information.Assess inventory stock/supply levels, including receiving and counting incoming inventory shipmentsMerchandise and display Gift Shop items in accordance with set standards and layout plans.Assists with the day-to-day operations of the Abilene Zoo. Operate City vehicles, Zoo rides, attractions, and other motorized equipment.OTHER JOB RELATED DUTIESPerform other job related duties and responsibilities as assigned.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:Money handling to ensure proper accuracy and documentation of store registers and safe.Registers, sales, and inventory components in a retail store setting.Basic math skills including addition, subtraction, multiplication, division and percentages.General customer service.The safe operation of equipment/vehicles.Skill to:Proficient typing skills to create, maintain, and compile reports and other paperwork.Troubleshoot and repair retail POS terminals.Manage time effectively.Provide exceptional customer service relations.Efficiently and accurately manage cash handling functions.Interact with zoo guests in a professional and courteous way.Ability to:Maintain confidentiality of client information.Work independently.Demonstrate a positive attitude and initiative.Organize and plan work activities to meet deadlines.Use resourcefulness and tact when dealing with upset customers.Accommodate changing work priorities.Communicate concisely both orally and in writing to both the public and staff.Use proper telephone etiquette. Use math skills to calculate, maintain and verify cash transactions.Supervise and oversee employees.Serve the patrons and public in a wide range of Guest Service aspects. Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.Experience and Training Guidelines:For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:Experience:Two (2) years of retail sales experience or similar environment is required. One (1) year of lead worker or supervisory experience in a retail or similar environment is preferred.Education/Training:High School Diploma or GED is required.License or Certificate:A valid Texas driver’s license; the ability to obtain one within ninety (90) days of employment, or a military waiver is required.First Aid and CPR certifications are required or the ability to obtain them within ninety (90) days of employment is required.Food Safety Manager Certification is required or ability to obtain one within thirty (30) days of employment is required.Special Requirements:Must be able to work a flexible work schedule that may include nights, holidays, and weekends. Work in outdoor conditions and in extreme heat and cold.Essential duties require the following physical skills and work environment:With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday: ___ Sedentary – lifting of no more than 10 pounds ___ Light – lifting no more than 20 pounds; carrying up to 10 pounds _X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds ___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds ___ Very Heavy – team lifting over 100 pounds; carrying more than 50 poundsPhysical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:Codes for how often:N = NoE = Extensive (100 – 70% of the time)M = Moderate (60 – 30% of the time)I = Infrequent (20 – 10% of the time)A = Almost Never (<10% of the time)Code / Task_M_ Standing_M_ Sitting_M_ Walking_M_ Lifting_M_ Carrying_M_ Pushing/Pulling_M_ Overhead Work_M_ Fine Dexterity_I _ Kneeling_I _ Crouching_I _ Crawling_M_ Bending_I _ Twisting_I _ Climbing_I _ Balancing_E_ Vision_E_ Hearing_E_ Talking___ Other: _____________________