The Business Process Analyst Lead will work with the Data Strategy and Governance within the 1LOD Banking & Investment Services. This individual will focus on Data Risk programs working with GRC (Governance, Risk and Controls), Divisional Risk Managers (DRMs), outside consultants, technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of enhanced risk processes and capabilities across the First Line of Defense. The role will provide regular updates to the team's Manager, DRMs, and program management teams including status updates on team projects, initiatives and day-to-day activities. Also this Business Process Analyst will facilitate the generation of process requirements based on defined business needs. This individual will Collaborate with technology partners in the design of information architecture and process and or automation. This individual must be able to access and interpret data, support critical Change Management, Change Documentation and Colleague change readiness while collaborating in the design of information architecture and process functionality, and apply ‘big picture thinking” to draw inferences from process details and workflows.

Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

• Gather input from stakeholders, via interviews, facilitated requirements workshops, document analysis, surveys, site visits, business process analysis, work flow and task analysis, ensuring the right questions are asked to produce essential requirements, troubleshoot issues, perform root cause analysis, etc.
• Analyze and measure the effectiveness of existing business processes and develops repeatable and quantifiable business process improvements to meet scalability, risk management, and quality goals.
• Work collaboratively across the business functions to challenge current state processes, and test and develop innovative future state processes, while understanding and communicating upstream/downstream impact of proposed changes.
• Lead training plan development, developing user documentation (e.g. checklists, reference guides, etc.), and user training to ensure sustainability of enhanced processes and controls.
• Assist with remediating process and control gaps and issues, including analyses of potential enhancements to the original approach, to determine and build the best solution available within constraints and capabilities.
• Collaborate with the Process Documentation team to document each process, sub-process, and corresponding controls, which includes procedures, desktop procedures, process with control maps, metrics with guardrails, on-going monitoring routines, and issue escalation processes.
• Communicate project status and milestone completion to Manager and key business stakeholders.
• Assist with defining the change management / user adoption strategy and metrics.
• Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities.
• Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals.
• Act as brand ambassador of the Business Process & Controls Improvement team by developing solid working relationships across the organization as to facilitate communication and strategic partnerships.
• Contribute to ad-hoc assignments and special projects.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum of 8 years of experience in financial services 
• Minimum of 2 years in operations, risk management, quality assurance, compliance, or an internal control/audit capacity

Skills and Knowledge

• Strong understanding of the fundamental principles of banking, project management, and business control work
• Strong analytical and complex problem-solving skills
• Strong interpersonal, verbal, and written communication skills
• Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Ability to work independently and in a self-directed manner
• Ability to interact with all levels of management
• Preferred Certifications: CPA - Certified Public Accountant, CIA - Certified Internal Auditor, CISA - Certified Information Systems Auditor