About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Prepares patients to see physician, facilitates lab tests and other physician orders as needed. Assists the Clinical Director with clinical duties and procedures as directed. Assists front office with checking in and checking out patients. Collects Co- payments and Verify insurance. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit.

Key Responsibilities include:

• Greets patients and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment.
• Prepares exam rooms with necessary instruments prior to patient appointment.
• Assists physicians in preparing for examinations and minor procedures.
• Performs basic nursing procedures including non-sterile soaks and applications of simple dressing and perineal care.
• Obtains and documents patient vital signs in EMR, including temperature, blood pressure, height/weight, respiration and pulse and pain level.
• Obtains and documents patient’s favorite pharmacy, smoking history, allergies and current medication list.
• Prior to patient appointment assures all reports and other medical information are current in EMR.
• Maintains a safe, comfortable and therapeutic environment for the patient and their families.
• Pre-certifies surgical and other procedures, if appropriate.
• Enters verbal and written orders into EMR at the time order is received from a qualified provider (MD, DO, NP, PA).
• Answers M.A. phones, takes messages, enters messages in EMR and returns phone calls on same day.
• Schedules tests and off-site procedures when necessary.
• Prepares and maintains supplies and equipment for treatments, including sterilization.
• Disposes of contaminated items according to OSHA guidelines.
• Handles laboratory specimens according to OSHA and CLIA guidelines.
• Transmits patient education when appropriate through the use of preprinted education materials, links, etc.
• Replenishes supplies, stocks and cleans exam room daily.
• Takes medical stock inventory and communicates supply shortage to Manager.
• Maintains company code of conduct and patient confidentiality as regulated by HIPPA.
• Attends annual CPR, OSHA and CLIA training programs as applicable.
• Attends all staff meetings.

Basic education, experience and skills required for consideration:

• High school diploma or equivalent
• Graduate of an accredited Medical Assistant program
• Training in specialty specific assisting a plus
• Two (2) years experience in primary care clinical assisting
• Experience performing lab test and processing lab and diagnostic study orders
• Experience with Electronic Medical Records (EMR) preferred
• Must meet one of the following additional experience requirements:
  • Proficiency in Infusion scheduling, including managing schedule and working with LeanTaas IQueue
  • Mentoring and/or Precepting of other staff
  • Leading Clinic throughput
  • Leading Procedural Clinic
  • Sterile Processing/Equipment Management
  • Serving on a Quality Improvement Team

Required Certification/Licensure:

• Current/valid CPR certification (BLS from American Heart Association)
• Certified Medical Assistant preferred

Additional Information:

• Full-time, day shift
• Monday - Friday, 40 hours per week
• This position is represented by a collective bargaining agreement.
• To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.