Clerical Specialist III

Join the transformative team at, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Engage with patients, their families, and interdisciplinary teams to optimize every step of the patient journey. This involves actively supporting individuals, offering guidance, and addressing a wide array of inquiries in person, over the phone, or through digital channels, ensuring clarity and satisfaction.

As a successful candidate, you will:

• Performs charge entry and charge validation utilizing an automated and manual information system.
• Reviews operation of charging and billing systems, evaluating and taking action based on error reports, exception reports, and audit charges detail reports.
• Researches and assigns diagnosis codes as needed. Researches appropriate procedural coding of unusual exams.
• Interfaces with the Patient Accounting departments regarding inquiries into bills generated
• Participates in the implementation of coding and other developmental updates and projects.
• Maintains an adequate filing system allowing for quick retrieval of information.
• Interfaces with departmental information systems as related to the billing and activity record functions of the departments.
• Performs clerical duties related to a patient's journey which may include admission, discharge, transfer, and necessary paperwork.

Your qualifications should include:

• High School or equivalent;Experience may substitute for minimum education requirements
• Three years related experience in healthcare setting

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please .

To learn more about our Comprehensive Benefits, please .