Description

Are you an outgoing motivated individual that is a self-starter and great with customers? Want to learn new things and build your professional skillset? How about working for a top community bank that inspires you to achieve your full potential and become a happier and better individual? If you are willing to learn, we are willing to train you! 

Citizens State Bank is a top performing and community-focused financial institution with a strong commitment to serving our customers' banking needs. With a history spanning 116 years, we take pride in providing personalized financial solutions and exceptional customer service to our valued customers. Due to growth, we are currently seeking a dynamic and experienced Customer Care Representative to assist our team in providing the highest level of customer satisfaction.

We are currently seeking a dynamic, sociable, and enthusiastic Customer Care Representative to join our team. As a Customer Care Representative, you will play a crucial role in delivering outstanding service to our customers over the phone. You will assist customers with various banking inquiries, transactions, account maintenance, and provide information about our products and services as needed.

Key Responsibilities:

· Handle inbound customer calls professionally and courteously.

· Assist customers with account inquiries, transaction history, password resets, and other general banking-related questions.

· Process various banking transactions, including fund transfers, bill payments, and account updates.

· Promote and educate customers about our range of banking products and services.

· Resolve customer complaints or issues, escalating when necessary to ensure swift resolution.

· Update and maintain customer records accurately in the bank's database.

· Follow established procedures and guidelines to ensure compliance with banking regulations.

· Collaborate with other bank departments to resolve complex customer inquiries.

Citizens State Bank offers an excellent salary and benefits package and a dynamic culture unlike any other. Candidates interested in working in a fun, high energy organization that was named as one of the top Community Banks in the nation, and American Banker’s “Best Banks to Work For”, should visit our employment opportunities page.

Do not wait, our positions fill quickly, and you do not want to miss out on joining the best culture in the industry! While you wait for our response, check us out on Facebook and visit our website at citizensstatebank.us 

Requirements

- Previous customer service experience, preferably in a call center or banking environment.
- Strong verbal communication skills and a friendly, professional phone demeanor.
- Proficient computer skills and ability to navigate banking software and systems.
- Knowledge of basic banking products and services.
- Excellent problem-solving skills and attention to detail.
- Ability to multi-task and work in a fast-paced environment.
- Strong team player with a “Yes I can” attitude and the ability to collaborate effectively with colleagues.