Summary of Job Responsibilities:

The purpose of this job is to serve as an assistant to the VP, Treasury Management Officer and help with the growing administrative and sales duties in the department. The position will also help to serve as a customer support back-up in the absence of the VP, Treasury Management Officer. The position is expected to grow in job responsibilities over time. Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Essential Job Duties:

1. Gather documents and financials needed to prepare Treasury Management Services Limit Reviews.
2. Prepare new Treasury Management Services agreements and addendums.
3. Prepare new and updated merchant services application packets.
4. Create new ICS & CDARS customer profiles within IntraFi Portal.
5. Set up Treasury Management Services in online banking, NuPoint and any other areas required.
6. Scan and index all agreements and audits for Treasury Management Services in Centerdoc.
7. Verify temporary Treasury Management Services limit increase requests with customers and update in system as needed, verifying limits are lowered at appropriate time.
8. Provide customer support, which could include onsite training needs, on all Treasury Management Services, including ACH, Wire, Positive Pay, Remote Deposit Capture, Batch Mobile Remote Deposit Capture, and sub-user management.
9. Handle CRM cases & internal emails pertaining to Treasury Management Services.
10. Prepare and track all annual Treasury Management Credit Reviews for all Treasury Management services to be reviewed by the VP, Treasury Management and/or necessary approval group.
11. Prepare and track annual Remote Deposit Capture Customer audits.
12. Prepare and track annual ACH Originator Rules update requirements.
13. Prepare and send RDC Monthly Totals Report.
14. Prepare ACH Risk Management Report.
15. Complete Holiday ACH & Wire Processing Reminder Messages to customers.
16. Create and save monthly merchant services chargeback reports.
17. Prepare monthly revenue reports for merchant services and other added Treasury Management vendors.
18. Knowledge of bank products and services to be able to cross sell.
19. Work with VP, Treasury Management to schedule meetings and trainings.
20. Other job duties as assigned.

Skills And Abilities Required:

1. Must have good oral and written communication and the interpersonal skills necessary to deal with internal and external customers.
2. Must bring a high-level attention to detail and organizational skills.
3. Ability to problem solve.
4. Mental/visual skill to verify data input effectively and efficiently.
5. Effectively manage time in a hybrid work environment
6. Experience working in a team environment.

Minimum Level Of Performance And Training Normally Required:

1. Minimum of three years work experience in banking services preferred.
2. Experience in Commercial account formations and opening
3. Knowledge of Treasury Management products preferred
4. Experience with high value customers with net worth's over $5MM

Working Conditions:

1. Some pressure may be involved in meeting deadlines, but no unusual factors or demands associated with the job.