Description

As the Digital Product Manager, you will be responsible for driving the stories, journeys, and/or experiences of a designated pod or product, while also maintaining the integrity of the product user journeys. You will create and manage the platform and/or product vision, strategy, and roadmap, working with all stakeholders to ensure that their needs and demands are a part of the prioritization process. You will work cross functionally as a part of the 'discovery' team to flush out concepts, create features, groom the 'master' backlog, and developing success and acceptance criteria for Pod stories. This role will also be responsible for maintaining the Pod budget.

Primary responsibilities include

• Collaborate with stakeholders to define product vision, strategy, and roadmap for mortgage-related digital products.
• Prioritize and manage features to deliver exceptional experiences for Citizens stakeholders.
• Work with cross-functional teams to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets.
• Analyze user feedback and data from the existing digital platform and combine these insights with market analysis to drive product strategy.
• Define and track key performance indicators (KPIs) to measure product success and iterate based on data-driven insights.
• Communicate product updates, progress, and key milestones to stakeholders across the organization.
• Stay informed about regulatory requirements and industry best practices related to mortgage products and digital banking.
• Other projects, duties and responsibilities as assigned.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5 years of experience in digital product management, with a focus on financial services and mortgage products.
• Experience with high-net-worth customers lending products
• Experience with industry standard mortgage origination and pricing technologies. 
• Proven track record of successfully managing digital products from conception to delivery.
• Strong understanding of Agile methodologies and experience working in Agile development environments.
• Excellent communication skills with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.
• Analytical mindset with the ability to leverage data and metrics to drive product improvements.
• Knowledge of mortgage lending processes, regulations, and compliance requirements preferred.
• Bachelor's degree in Business, Finance, Computer Science, or related field.

Hours and Work Schedule

Hours per Week: 40 Hours

Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.