Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Commercial Bank Digital Channels, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities 

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Support intake and prioritization activities for new enhancement requests from Sales, Service, Onboarding, Product, and Client Segment Business Leads
• Perform analysis in partnership with requesting team to understand the customer problem, strategic alignment and measures of success
• Partner with product teams to maintain clear, focused and prioritized roadmaps for digital banking solutions/platform
• Partner with Finance to ensure tech spend is within budget; and identity cost-save opportunities as well as variance drivers 
• Support program updates to stakeholders and leadership team 
• Define and implement new frameworks to support processes 

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in product management, program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies 
• Critical thinking; can be given an objective and break it down into a plan with little guidance and execute
• Problem solving; quickly identify pain points and opportunities 
• Willing to learn; ability to digest and understand large amount of information quickly

Preferred qualifications, capabilities, and skills

• Ability to influence leaders at all levels to drive consensus and decision making in a highly matrix environment
• Proficient expertise in qualitative and quantitative analysis
• Familiarity with Consumer & Community Banking (CCB), chase.com platform or supporting other digital experiences