Job Description

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Job Background/context

The Prime Finance department consists of four areas; Client Services, Inventory & Collateral Management, Trade Support and Control.

This middle office role falls within the Client Service group providing support to the Stock Lending and Equity Finance trading desks across multiple regions and it involves the daily management of Stock Lending transactions to both Hedge Fund and Corporate clients.

Job Purpose

Responsible for the daily processes of the middle office to ensure the Stock Borrow / Loan clients are collateralized in line with Citi’s credit requirements and the daily controls are followed by the team to prevent risk to the firm.

This is a high profile role with exposure to large volumes and high value items.

Key Responsibilities

• Act as a 1st level escalation contact for both external clients and internal teams, resolving or escalating issues to senior management appropriately.
• Process daily collateral movements, exposure management, month end billing and general client support when required. 
• Work closely with the front office on new client relationships ensuring account setup and related strategy are implemented into the team.
• Actively develop relationship with key Clients by hosting client calls to review current processes and identify improvement areas.
• Enhance our client experience by driving process improvements to increase the automation of daily processes.
• Work closely with Prime Finance control team to provide accurate information for internal and external audit requests

Development Value:

• Develop knowledge of the project prioritization process learning to drive change within the business.
• Development of communication skills and exposure to senior management by providing management updates at a regional level and participating in site wide meetings.
• Develop knowledge on the team’s strategies and how to influence functional decisions that have a direct impact on the business.
• Build business relationships throughout the organization.

Knowledge/Experience:

• Knowledge of life-cycle of trade processing for Equity and Fixed Income products including trade capture, P&L, settlement and reconciliations for the Stock Borrow / Loan product area.
• Customer service experience including providing feedback and complaint handling.
• Experience of applying technical knowledge of concepts and procedures to resolve complex issues.
• Experience of working in a deadline driven environment.
• Work experience within the Financial Services Industry is a benefit.

Skills /Competencies:

• Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.
• Communication – Strong communication and diplomacy skills to communicate effectively across the organization.
• Problem solving - Resolve complex problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards.
• Planning and organizing – Ability to work independently and multitask under pressure
• Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks.
• Leadership – Ability in developing and empowering others to accomplish their goals and resolve issues.
• Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client.
• Diverse - demonstrate an appreciation of a diverse workforce by using differences to add value to decisions or actions for organizational success

Qualifications:

• Degree qualification or equivalent

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. At Citi, we stand firm in our commitment to our values, and we look for people who share those values with us. We believe in doing what is right – for our clients and our employees.

Our extensive benefits include Medical, Dental, Vision, Work/Life Balance, Generous Paid Time Off, Matching 401K Retirement Account, Citi-exclusive discounts, and Tuition Reimbursement to name a few. Here is a link to our complete Citi Benefits. https://www.citibenefits.com

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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