The Relationship Manager will be reporting into the Digital, Tech & Comms (DT&C) segment within Citi's Commercial Bank and will be focused on banking privately held emerging-growth software companies that are VC-backed Series A or later-stage US-headquartered companies with revenues between $10 million and $100 million.

Growth in this segment is based on a prudent and organized approach to client selection and capital allocation to ensure we are developing strong relationships with clients who seek Citi’s unique value proposition based on our global platform and sophisticated product set, including the investment banking services offered through the bank’s Institutional Clients Group (ICG). For the day-to-day banking, the vast majority of DT&C clients use CitiDirect, Citibank's web-based global banking platform that supports a full range of transaction and reporting capabilities in a secure environment.

Success requires a skill set and experience that allows the bank to offer customers and prospects more complex products and customized transaction structures. Our Relationship Managers are responsible for evaluating and meeting clients’ needs by efficiently utilizing the bank’s resources across the globe. They work closely with partners in Cash Management, FX trading and Credit Risk to conduct in-depth analysis and customize solutions. They are held accountable for maintaining and growing relationships successfully over time.
Responsibilities:

• Calls on C-suite executives to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations

• Introduces solutions to clients in building and strengthening an effective portfolio;

• Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs

• Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met;

• Identifies cross-sell opportunities to deepen and increase share of wallet;

• Maximizes client experience by proactive sharing markets updates, trend and intelligence;

• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate

• Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB)

• Networks with clients to identify avenues for new business opportunities;

• Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes

• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum of 5 years of relationship management experience with technology clients who have venture capital backing. Experience working with multi-national corporates is a plus.

• Sound knowledge of banking and investment products as well as a track record of providing sound banking, financial advice, and solutions to growth stage clients in the Tech and Digital space.

• Demonstrates sound credit skills by being able to structure more complex deals, which can include MRR and acquisition financing.

• Ability to work effectively in team setting and coordinate multi-functional teams to provide an exceptional client experience.

• Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership)

• Ability to work under pressure while making sound decisions

• Highly focused, able to rapidly identify key priorities, clearly communicate the priorities

• A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience

• Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.

• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients

• Able to quickly adapt priorities based on the latest data insights

Education:

• Bachelor’s/University degree, Masters degree preferred

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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