Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what is right fuel our culture.

This role will be part of Global Business Development Office within CCB and provide support to accelerate key initiatives and help execute against CCB’s ambitious growth strategy.

Key Responsibilities include:

• Provide critical support to key initiatives cutting across program, project, and early stage product management, depending on the context. These initiatives likely involve a mix of digital and non-digital efforts and may often be starting at inception.
• Help stand up strategic initiatives for success, including:
  • Defining and validating problems/solutions
  • Facilitating initial scoping, resource requirements, and OKRs
  • Establishing initial governance, rhythms, and project/product practices, incorporating agile practices as necessary
  • Ensuring the business case is adequately written and linking key assumptions in the business case to the project plan
  • Instill best practices from product and project management into the team as standard ways of working from the outset
• Help deliver strategic initiatives faster and with better outcomes. This includes
  • Knowing when to leverage key enablers, such as process engineers, designers, technologists, and functional teams
  • Tracking dependencies, risks, funding, and milestones
  • Ensuring timely identification and, where appropriate, remediation of risks, issues, and dependencies
  • Helping to design lean experiments and coordinating efforts to get them to fruition quickly
  • Communication to executive management and cross functional teams on updates and escalations
  • Planning of organizational readiness activities necessary to handover the expected outcomes into the organization
• Ensure that strategic initiatives are compliant to relevant standards, including
  • Ensuring program/project/product artifacts and ceremonies are adequately created and followed, and adhere to Citi project and program management policies
  • Ensuring appropriate status is maintained in official system of record (PTS / JIRA)
  • Ensure appropriate documentation and approvals are met ahead of key milestones or launch
  • Supporting Accountable Executives and Responsible Owners in preparation of artifacts that demonstrate completion of program objectives to fulfill governance and oversight teams’ requirements for initiation, planning, execution, and closure
  • Ensure management of actual spend against budget is embedded within the Project Management framework with escalation paths and decision points defined

• Work with other colleagues in the Strategic Execution team to help standardize approaches to project and product management, as well as instill relevant best practices, across the business, including non-strategic initiatives.

 Critical competencies for ideal candidate:

• Is known as someone who naturally excels at “getting stuff done”
• Exhibits confidence and agility during change and transition to rally others around a clear purpose/direction, and keep focus during uncertainty
• Can confidently facilitate workshops, executive meetings, and hard discussions with diverse teams
• Excellent written and verbal communications
• Highly organized
• Creates alignment and transparency across teams
• Experience in working cross-functionally and across regions/functions to drive partnership development, success and to deliver business outcomes

Requirements:

• 6-10 years relevant experience, including at least 3 years in institutional banking
• Knowledge and expertise in Program Management, including project management and agile product development
• Understanding of Lean Startup methodology
• Has helped launch at least one new product (internal or external) from inception in a highly regulated environment
• Can competently facilitate implementation of OKRs
• Can explain agile processes to senior executives
• Competent with Jira
• Experience planning and leading collaborative workshops (e.g. design thinking)
• Able to create basic financial models and business cases

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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