Do you have the work ethic? The Customer Experience Center at Cisco is a team of elite technical guides whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Services team is aligned to multiple geographic regions that together form one global, borderless premium support organization. Our #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Revered by many as the "best networking school" in the world, roles in the Technical Assistance Center (TAC) have a technology runway that never ends. The breadth and diversity of technology exposure is second to none!

The Data Center Routing & Switching team provides third level technical support on a global basis via phone, email, web, and remote access for Data Center products to Cisco customers, partners, and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Nexus products and partner with all distributed elements of engineering and the service chain. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! The ideal candidate demonstrates a competence and appetite for learning complex network technologies in a multi-layered and fast paced environment.

Role & Responsibilities What You'll Do

Do you have the work ethic? The Customer Experience Center at Cisco is a team of world-class technical experts whose main focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Cisco's Technical Services team is aligned to multiple geographic regions that together form one global, borderless premium support organization. Our #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Revered by many as the "best networking school" in the world, roles in TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none!

• Provide level 3 technical support for Cisco Nexus Switching products
• Analyze, configure, and troubleshoot layer-2 / layer-3 Data Center networks
• Build moderate-to-complex lab setups to duplicate and resolve customer problems
• Develop and deliver technical training's partners and other TAC teams
• Work with software engineering to improve product quality by filing software defects and testing fixes

• Bachelors degree or 3 years related experience
• Working knowledge of layer 2 / layer 3 protocols and technologies, including:
• VPC
• Fabric Path
• Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS)
• Multicast
• Spanning Tree
• OTV
• QoS
• Etherchannel
• SPAN / RSPAN
• Experience troubleshooting network or application performance issues
• Ability to communicate effectively both verbally and in writing

• Software scripting (Python, Perl, JavaScript)
• Hands-on experience with Cisco Nexus Switches (Nexus 9000, 7000, 6000, 5000, 3000)
• Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),
• Customer Support experience is helpful
• Cisco Certifications: CCNA, CCNP

At Cisco, each person brings their outstanding talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything - people, process, data and things - and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.