• Build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals; influence customer line of business (LoB) executives around technology strategy, bridging the gap to IT; influence and work with customer procurement - understand process, commercial terms, etc.
• Create an overall vision and strategic plan for the customer's success in applying, using and adopting Cisco technology to achieve their business outcomes
• Responsible for executive communications to the customer and to Cisco senior leadership
• Lead service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities and interaction
• Lead a diverse team of Program Managers, Project Managers and Engineers responsible for delivering high quality services and outcomes to our customers in State, County, and Educational institutions
• Manage customer level profitability - manage and report contract metrics, identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
• Assure customer outcomes and customer satisfaction with service delivery, drive value in service delivery and maximize customer loyalty with key stakeholders
• Successfully partner with customer sales leadership and key Cisco stakeholders to develop and execute 1–3-year integrated account plans and regional expansion strategies that results in business growth
• Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction

Customer Experience US Public Sector State, Local and Education (SLED) -This opportunity involves helping to shape the customer's vision and achieve outcomes leveraging best of breed technology in collaboration, networking, security, and cloud.

• 10 years relevant industry related experience
• Expert skills in customer delivery management
• Ability to influence decisions related to services and technologies across customers IT and Lines of business
• Financial and Business Acumen - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)
• College Degree (Bachelor, Masters) - technical or business
• Successfully navigate across Cisco and customer landscape to drive mutual success - understand and manage political realities to achieve goals
• Must be a US Citizen
• 30% Travel may be required at times
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
• LI-VL1
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