Manager, Change Management

Role Summary

To support the adoption of new technologies deployed by Global Tech’s Infrastructure and Security (GTIS) organization, there is a need for a full-time change management role. This role reports to the Director, Change Management and supports the GTIS team that delivers Cyber Security, Infrastructure, Network and End User Computing services.

This manager will be dedicated to GTIS efforts, responsible for the change management activities on various projects that drive our growth ambitions.  This work includes: creating change strategy plans, building program governance structures, articulating visions and expected project outcomes, identifying and analyzing stakeholders, assessing impact, developing communication strategies, completing training needs assessments, and executing preparation activities and feedback loops. This manager will use and contribute to the Circle K change management methodology and work to ensure that any disruption to normal business operations at Circle K due to these programs is kept to a minimum.

In addition to project-level support, this team member will support broader GTIS organizational needs that improve efficiency and focus on people. This includes managing an overall organization change management plan that outlines plans for strategic communication to the department that include training, recognition and engagement opportunities. Additionally, this manager would be responsible for designing and executing leadership offsites, facilitating town halls and play an active role in the GTIS leadership team.

The manager will serve as a trusted advisor to the VP of Global Tech Infrastructure and Security promoting leadership principles and effective communication approaches. This work includes managing strategy leadership communications, identifying stakeholder management action plans, supporting action plans for employee satisfaction results, and more. 

And finally, this team member will contribute to our internal discipline, acting as a change agent to implement and manage best practices across the Global Tech organization. This includes providing mentorship to individuals seeking ad-hoc change guidance, building and sharing great tools and templates for other practitioners on the team, and hosting occasional learning sessions as requested.

Primary Responsibilities and activities:

• Working with and communicating the various management teams and ensuring effective information sharing between technical GTIS teams and the business
• This candidate will be responsible for tracking initiatives within GTIS, assessing the impact of change to stakeholders, scheduling change activities, and managing the communication that is then received by the organization
• Oversight of organizational Change Management activities:
  • Change analysis
  • Change management plan, strategy and solution development
  • Change impact management/risk analysis
  • Understand the current state and identify impacts to people, processes and technology as result of the change
  • Develop strategies and plans designed to drive end-user adoption for technology driven projects
  • Measure adoption, usage and proficiency of initiatives
  • Manage revisions, updates and the effects/impact of change downstream
  • Create a communication strategy that creates the framework for communication within the organization, as well as create a detailed communication plan to execute this strategy
• Knowledge and Skills:
  • Exceptional verbal and written communication skills; expertise in setting and managing leadership and customer expectations
  • Effective influencing and negotiating skills in an environment in which this role may not directly control resources
  • Significant knowledge of project communication planning with a solid track record of practical application
  • High level knowledge of Cyber Security, Infrastructure, Network and / or End User Computing technologies.

Qualifications:

7 years of experience designing and executing change management plans

Experience and knowledge of change management principles, methodologies and tools

Experience working with senior leaders on major change initiatives with significant visibility

Experience defining and executing adoption measurement strategy

Ability to influence and think strategically and tactically

Excellent written and verbal communication skills

Change Management certification is preferred

#LI-CQ1

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish