** Retail Store Manager II**

**Job Category****:** Retail **Requisition Number****:** RETAI09875 Showing 1 location **Job Details**

**Description**

Feel good about where you work!

Goodwill Northern New England is an influential social enterprise that creates jobs, delivers needed services for people with diverse challenges, and uses environmentally friendly products and processes all while earning revenue to pay for and expand innovative workforce services in Maine, New Hampshire and northern Vermont. We operate retail stores, employment services, neuro rehabilitation centers, residences for people needing 24/7 support and cleaning/property services.

*Goodwill Northern New England good works here!*

**In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:**

* Medical, Vision, Dental & Flex Spending offered

* 403(b) retirement plan

* Paid Short & Long Term Disability

* Paid Life Insurance

* Generous Paid Time Off Plan

* Paid Holidays

* 40% Employee discount at Goodwill stores in ME, NH & VT

* Valuable job training with growth potential

* Discount on personal cell phone plans

* Local community discounts

**One, full-time salaried position in Williston, Vermont**

**Job Summary**

1) Manages day-to-day operations of Goodwill Retail store with gross sales of $1,000,000 to $1,999,999

* Interviews/hires new store personnel; trains store personnel in job duties

* Maintains store records including all cash, sales, deposit, expense reports, payroll sheets

* Responds to customer complaints, examines returned merchandise, and resolves problems

2) Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

3) Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.

**Essential Functions**

**Communication**:

* Responds to customer complaints, examines returned merchandise, and resolves problems in order to promote good public relations

* Participates in retail strategic planning as assigned

* Mentors and trains peers in best practices as assigned

**Knowledge:**

* Maintains a clean and safe work environment with focus on safety and loss prevention

* Enrolls self and staff in Agency standard trainings in a timely manner.

* Develops professionally through enrollment and successful completion of retail/business related classes/trainings

* Analyzes store merchandising needs and ensures adequate levels of inventory through consistent achievement of production goals

**Administration:**

* Interviews/hires new store personnel; trains store personnel in job duties; ensures employee compliance with security, sales, and record-keeping procedures and practices, as well as with other Agency policies

* Maintains store records including all cash, sales, deposit, expense reports, payroll sheets and other records required by the Agency or by applicable law

* Prepares reports for management meetings; actively participates in scheduled meetings in order to present relevant issues and concerns

**Supervision:**

* Supervises and coordinates store personnel; assigns duties and schedules break periods, work hours, and vacations; resolves problems among store personnel and promotes teamwork

* Oversees the operations and maintenance of store premises to ensure adequate security and compliance with safety and environmental codes and ordinances as well as with the Agencys health and safety standards

* Ensures that store opening and closing procedures are followed; secures all store premises including building where applicable.

**Financial:**

* Achieves projected sales and budget goals; manages expenses to ensure positive contribution**.**

**Requirements**

* High school diploma or GED.

* 5 years experience in retail environment

* 2 year experience in a supervisory position

* Demonstrated ability to communicate verbally and in writing in a courteous and professional manner

* Demonstrated ability to handle strenuous physical activity including occasional heavy lifting

* Valid drivers license permitting operation of a vehicle in the state where employed; safe driving record

* Automobile insurance that meets minimum state requirements

* Criminal background check that meets Agency standards.

**Preferred**

* Previous management experience

**Physical Effort/Occupational Risks**

* Ability to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop to handle product.

* Heavy Work - Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.

* Medium Work Exerting up to 50 lbs. of force occasionally, and/or up to 30 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

* Repetitive hand movement required.

* Sitting, Standing, Walking

* Carrying, Grasping, Typing

* Stooping/Crouching

* Near Vision

* Hearing

* Talking

**Skills**

**Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**