Solution Engineer (Hybrid)

BUSINESS UNIT: NOC Infrastructure Support

FUNCTION: CCR Media

REPORT TO: Manager of Solution Architecture

CLASSIFICATION: Non-Exempt

LOCATION: Cedar Rapids, IA

EDUCATION: Industry standard technology certifications

EXPERIENCE: 5 years

Who We Are Looking For

CCR builds and delivers innovative technology solutions and products for partners local and across the globe.

We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.

Our ideal candidate thrives in an innovative and agile environment, is an enterprising person who works collaboratively and partners across matrixed teams to plan, implement, and support our technology by developing strong relationships.
The Solution Engineer will support CCR Media objectives and will be a top-level technical resource for implementation and support of our products and solutions within the business unit with a focus on new products, backend systems and custom solutions. At times, this role may help implement and support our service portfolio across other business units and engineering new solutions.

What You’ll Accomplish and Experience

• Utilize an understanding of service needs to identify automation opportunities, ensuring speedier, reliable, and agile offerings, and develop and test these solutions according to specifications.
• Foster relationships with cross-functional teams, actively engaging in solution brainstorming, business support, and weekly project discussions.
• Participate in the design, analysis, evaluation, and integration of automation scripts, systems, networks, and both internal and external product designs, while creating prototypes and specifying products to generate innovative solutions.
• Contribute to policy development and regularly update technical documentation while complying with security procedures and recommending infrastructure improvements.
• Maintain an operations-centric approach by prioritizing operational needs in solution design, project launches, and service delivery, while professionally responding to inquiries within established guidelines.
• Regularly explore new technologies and keep updated with technology trends to maintain familiarity with all products and services offered, thereby setting the technical direction for CCR Media Operations and Professional Services.
• Manage complex work statements and toolset integration while maintaining a consistent schedule.

Desirable Previous Experience

• Certifications and Education:
  • Required: CCNA routing and switching, JNCIA-Junos, or equivalent skills.
  • Required: Linux , LPIC, RHCSA or equivalent skills.
  • Required: A bachelor's degree in computer science and over five years of relevant professional experience, or an equivalent combination of education and work experience.
• Project Management and Workflows:
  • Preferred: Experience managing projects, with tools such as Asana, Jira, Monday.com and familiarity with scrum or other agile methodologies
• Design and Implementation:
  • Preferred: Proficiency in architectural design and implementation
  • Required: Experience with hypervisor and virtualization platforms (VMware, Xen, Microsoft Hyper-V), Docker containers, DNS/DHCP/NTP technologies, Storage Area Networks (SAN) infrastructure and familiarity with Microsoft Azure, Amazon Web Services (AWS), and cloud-based systems.
• Media Content and Broadcasting:

• Preferred: Experience working with media content and broadcasting technologies a plus
• Preferred: Familiarity with codecs, containers, and standards used in the broadcast industry is preferred.

• Scripting and Automation:
  • Required: Python and Bash scripting for automation
  • Preferred: Experience utilizing GIT, Gitlab, Ansible, SQL Server management, MySQL, PostgreSQL, SQLite, and working with APIs and messaging technologies such as AWS Simple Notification Service (SNS), with the ability to integrate them effectively.
• Operating Systems and Server Configuration:
  • Required: Advanced Linux operating system as well as server hardware configuration and troubleshooting.
• Monitoring and Logging:
  • Preferred: Experience with monitoring tools configurations (SolarWinds, Pingdom, Zabbix, Prometheus, Grafana).
• Networking and Protocols:
  • Required: Intermediate knowledge of networking technologies, including IP addressing, CIDR, subnetting, routing protocols (OSPF, EIGRP, BGP), VLANs, Spanning Tree Protocol (STP), understanding of broadcast domains, IP Address Management (IPAM), network security, and troubleshooting capabilities.
• IT Security and Networking:
  • Preferred: Understanding of IT security protocols, processes, and best practices.

Why CCRCCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
• Nationally recognized as “Great Place to Work” – 8 years in a row
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
• 7-year consecutive top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022)
• Finalist or Winner from Technology Association of Iowa for the following:
  • IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)
  • Top Growth Company of the Year (2017)
  • Best User of Technology (2015)
  • Technology company of the year (2022,2015, 2014, 2013)

Learn more about CCR and our values: https://ccr.net/about-us/

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc