CIO Tech, a fast-growing MSP, is currently seeking an experienced Professional Services Manager to join us to manage the delivery of our Managed Services and Professional Services. As the Professional Service Manager, you will manage teams totaling 10 employees and play a critical role in the growth of the company. You will be a valued member of the leadership team and will own all technical services processes, IT infrastructure, project management, professional services and service desk escalations.
This position will continually improve our IT solutions, infrastructure standards, policies, processes, and procedures to ensure the stability and security of our IT environment and will contribute to our product/service roadmap decisions and implementation. It is a hands-on role responsible for developing teams, people, and their processes. This individual will work with the CEO and President to identify new technical solutions to enhance our client services and product portfolio.
ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES
Maintain day-to-day operational effectiveness of the Professional Services Team, including service desk level 3 escalations, customer onboarding, and customer projects.
Maintain day-to-day operational effectiveness of the Project Team, ensuring successful creation, implementation, and completion of internal and client-facing projects.
Monitor, maintain, and manage service level agreements with the internal and company client infrastructure.
Responsible for client and internal system performance, including patch management, endpoint security, uptime, and maintenance windows.
Develop a renewal and upgrade schedule for company and client infrastructure and operating systems.
Establishes and enforces all internal IT policies and security.
Attend change control and other departmental meetings to provide insight, make recommendations, and participate in change management and process development.
Prioritize IT initiatives, assign tasks, and actively manage resources, timelines, and delivery schedules.
Accomplish financial objectives by thoroughly defining the project scope and forecasting the requirements of the project, managing expenses, analyzing the variances, and initiating corrective action.
Engage and collaborate with Sr. management to define and understand IT strategy and create new IT capabilities that support company goals, objectives, and milestones
Requirements
Minimum of ten (10) years of experience in Information Technology
Minimum of five (5) years of experience in the management of IT infrastructure, IT Teams of more than 10 people, including engineers and project managers
Experience with systems design and development from business requirements analysis through to day-to-day management
Experience with Microsoft 365 CSP, Entra ID, In-Tune, and AWS.
Experience working for and growing a cloud/manager service provider a plus
Experience with ticketing solutions
ITIL Foundation Certification preferred
Excellent written, oral, and interpersonal communication skills
In office position
Only applicants ready to work in the Tampa office will be considered (no remote; no relocation package).
MSP Experience is a plus
Ability to effectively prioritize and execute tasks in a dynamic environment.
Benefits
15 days of PTO
Earn up to 16 hours of additional PTO by volunteering in your community
Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
IRA Package with 100% match
Referral Bonuses
Business casual attire
Frequent company events, lunches and other perks