Compensation: $89,000-96,000/year, Health, Vision, Dental, 401K, Paid Time Off, Paid Holidays, and Relocation Assistance 

Typical task breakdown:

• Receives dealer inquiries via DSN, Phone, E-mail, Event Logger, standardized product problem forms - CPI Web template inquires, reports, etc.
• Utilizes the DSN to populate service request tickets with the relevant product event data/information (dealer, customer product application, product problem description, application, most likely root cause, incident reports, repair information, escalation, and resolution).
• Search and investigate systems for validated information on known potential product problems, technical inquires, etc.
• Utilizes the following systems: CPI, SISweb, SIMS, TMI, PIS, RWA, EDS, REDI, etc.

Interaction with team:

• Communicate emerging issues to Service Engineers for CPI issue creation as appropriate.
• Coordinate failed parts return, and notify the corresponding Service Engineer when they arrive
• Collaborate with the larger Product Service team on issue resolution

Education & Experience Required:

• High School Diploma or GED 5 Years Minimum Experience in Related Field

Technical Skills

(Required)

• 5 years of diesel engine & aftertreatment experience in design, performance, product support, or technical field experience
• 2 years of previous dealer/customer support experience
• Strong mechanical aptitude and analytical ability
• Strong communication skills

(Desired)

• Degree in Electrical, Agricultural, or Mechanical Engineering
• Think BIG and/or Think BIGGER graduate
• DSN Analyst experience

Cintal offers the following benefits:

• 10 paid holidays per year
• 2 weeks of paid time off per year, the current year is pro-rated based on start date
• Access to the company’s medical insurance, including dental and coverage
• Eligibility for life insurance and disability coverage for short or long-term disabilities or long-term care needs
• 401k eligibility with employer contribution annually
• Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
• Yearly bonus based on company performance
• Visa sponsorship