POSITION PURPOSE:

Provides professional service to the members through our Service Standards and Core Values. Will act as the support person to the Commercial Lending Director, performing various duties pertinent to meeting the needs of our members and development of new loans across Cinfed’s commercial lending platform.

WHAT WE OFFER:

• A starting rate of $20.25 - 23.00 per hour
• Named a Cincinnati Top Workplace for 8 consecutive years; work in an environment where your co-workers really do love their jobs!
• Paid training
• Generous 401K match up to 5%
• PTO up to 11 paid holidays
• Opportunities for advancement - we prioritize promoting from within
• Health, Vision, and Dental insurance available
• Tuition reimbursement
• Gym reimbursement

AN IDEAL CANDIDATE:

• Is service-minded, possesses excellent customer service
• Has strong attention to detail; a focus on accuracy is essential
• Has strong organizational skills
• Has strong communication skills, courtesy, tact, and diplomacy are essential
• Enjoys helping people and building relationships
• Thrives in a friendly, professional environment

ESSENTIAL FUNCTIONS:

• Responsible for providing effective support for all phases of loan processing activities and promotions.
• Maintaining tracking logs, monthly reports, and documentation for compliance; informing Commercial Lending Director of any issues.
• Reviewing commercial loan activity and monthly payment schedule; including upcoming rate changes and maturing loans.
• Performing file maintenance, teller transactions, and paid loan processing.
• Coordinating new member accounts, loan setup, funding, and file imaging.
• Orders third party reports for appraisal, environmental, flood and title.
• Processing construction/development draw and payoff requests.
• Preparing and ensuring accuracy of application checklists pertinent to new loan requests and assembling files with all necessary due diligence documentation.
• Assisting in the commercial portfolio annual review process and preparation for exams/audits.
• Participating in member and service provider correspondences on behalf of the Commercial Lending Director.
• Responsible for establishing and maintaining effective and professional business relationships with members and external contacts.
• Resolving (or referring) requests and problems promptly and courteously. Answering member questions pertaining to promotions, loans, balances, and payoffs.
• Keeps members properly informed of Credit Union policies and procedures.
• Maintains and conveys the Credit Union’s professional reputation.
• ​Responsible for establishing and maintaining effective coordination and communication with support staff and management.
• Assumes responsibility for related duties as required or assigned

REQUIRED EXPERIENCE:

• A high school education or GED
• At least one to three years of similar or related experience is preferred
• Must be proficient in Microsoft Office and related applications
• Have an understanding of lending products and services. Knowledge of loan processing functions and related requirements and procedures.

Pre-employment background (credit, criminal, and drug) check required.

• An Equal Opportunity – Affirmative Action Employer M/F/D/V