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Cincinnati Metropolitan Housing Authority
Cincinnati, OH | Full Time
$72k-95k (estimate)
3 Weeks Ago
Relocation Supervisor
$72k-95k (estimate)
Full Time | Public Administration 3 Weeks Ago
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Cincinnati Metropolitan Housing Authority is Hiring a Relocation Supervisor Near Cincinnati, OH

SCOPE: This role oversees CMHA's resident relocation services, encompassing tasks such as reasonable accommodations and transfer requests. Additionally, the position includes supervising the relocation staff.
Essential Duties And ResponsibilitiesThe below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
  • Monitor and provide overall supervision for relocation, transfer requests, and reasonable accommodations process and activities.
  • Responsible for the review, scheduling and implementation of relocation, transfer request, and reasonable accommodation activities and requirements; maintain the overall schedule for the relocations.
  • Coordinate needed social services for residents’ personal needs during the relocation process; makes every attempt to place residents near their current home address when relocating them to their temporary housing location.
  • Provide residents timely relocation communication. Provide residents translation and interpretation services as needed. Assist with residents’ questions, complaints, research and follow up with residents if needed. Meet construction schedule and resident needs with the minimum of disruption of residents. Responsible for other duties as assigned.
  • Oversee the communications between the relocation coordinator personnel and residents with regard to relocation activities.
  • Provide notice of the terms and conditions to the resident when their unit is complete, ensuring it meets the HUD standard of decent, safe and sanitary housing.
  • Assist the resident with any relocation claims.
  • Mentor and coach staff in effort to achieve established goals and enhance individual and group performance; completion of annual performance reviews; prepare and submits timesheets and payroll adjustments; hire, discipline, approve leave, etc.;
  • Provide Gold Standard customer service to internal and external clients;
  • Perform additional duties as assigned.
QualificationsTo perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Desired Qualifications
  • Demonstrated strong organizational and written communication skills.
  • Must have excellent communication skills.
  • Possess working knowledge of relocation procedures.
  • Knowledge of HUD policies and procedures governing housing matters.
  • Familiarity of moving logistics, community and related service availability for referral purposes.
  • Demonstrated commitment to working with the low-income, elderly and disabled communities.
  • Demonstrated knowledge of PC-based software applications (Microsoft Word and Excel).
Education/Experience/Certifications
  • Bachelor's degree in social services, business, or a related field; or an equivalent combination of education and related working experience.
  • Minimum of three (3) years relevant work experience for a public agency, or related experience in the social
  • service or community service field.
  • Three (3) years minimum of supervisory experience.
Equal Opportunity Employer/ Equal Housing Opportunities

Job Summary

JOB TYPE

Full Time

INDUSTRY

Public Administration

SALARY

$72k-95k (estimate)

POST DATE

05/24/2024

EXPIRATION DATE

06/20/2024

WEBSITE

cintimha.com

HEADQUARTERS

CINCINNATI, OH

SIZE

200 - 500

FOUNDED

1933

CEO

GENE REED

REVENUE

$50M - $200M

INDUSTRY

Public Administration

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About Cincinnati Metropolitan Housing Authority

Cincinnati Metropolitan Housing Authority (CMHA) is an agency that provides affordable housing for over 17,000 families and 40,000 individuals. CMHA serves Hamilton County communities and the city of Cincinnati and all it's neighborhoods. The CMHA operates or administers three separate programs. Asset Management consists of over 5,300 units owned and managed by CMHA. The Housing Choice Voucher program can administer Housing Assistance Payments for over 11,500 households. The agency also operates 274 units of other affordable rental housing. CMHA has established a Gold Performance Standard to e...nsure that the resources CMHA provides are meeting the needs of the residents of Hamilton County. More
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