Organizational Overview:

The Cincinnati Center City Development Corporation (3CDC) is a 501(c)(3), tax-exempt, private, non-profit corporation. The organization’s mission and strategic focus is to strengthen the core assets of downtown by revitalizing and connecting the Central Business District and Over-the-Rhine (OTR). 3CDC works in close collaboration with the Cincinnati corporate community and City of Cincinnati to carry out its mission. With an annual operating budget of $20 million, the organization has a team of approximately 170 full-time staff and 180 part-time staff engaged in real estate development, real estate management, civic space management and programming and business district management.

• Real Estate Development - To date, 3CDC has played a direct role in nearly $1.7 billion in development projects in downtown Cincinnati and the adjacent neighborhood of Over-the-Rhine. In completing over 100 development projects, 3CDC has reimagined key civic spaces, added market-rate and affordable housing to the urban core and created density through mixed-use residential and office projects that support local small businesses. 
• Real Estate Management - 3CDC leases and manages over 660,000 square feet of commercial space and over 5,100 parking spaces with annual operating revenues exceeding $32 million.
• Civic Space Management and Programming - 3CDC manages and programs six civic spaces – Fountain Square, Washington Park, Ziegler Park, Memorial Hall, Court Street Plaza and Imagination Alley. 3CDC hosts nearly 1,600 free family-friendly events each year at these spaces.
• Business District Management – The organization manages two special improvement districts – the Downtown Cincinnati Improvement District and Over-the-Rhine South Special Improvement District – providing clean and safe services, homeless outreach, beatification efforts and marketing support to both districts.

Job Summary:

The Event Lead assists the Supervisor or Manager on duty with various aspects of beverage sales and events at Fountain Square, Washington Park, Zeigler Park, Memorial Hall, Court Street and Imagination Alley in accordance with the established policies and procedures. At times, the Event Lead is responsible for overseeing the Civic Space event set up or teardown. Functions include assisting with beverage sales, customer service, managing bartenders and operations staff members, safety and rule enforcement.

Tasks:

• Work with customer service representatives to exceed patrons’ expectations for customer service, quality and cleanliness.
• Enforce posted rules as needed to promote positive experiences for all patrons.
• Ensure proper cleaning procedure is executed as outlined for the civic space.
• Support and assist with the on-site experience for vendors and sponsors. 
• Work closely with the event management team to ensure the event and beverage sales are set up and taken down properly.
• Manage the bar setup, sales and daily tasks while supervising the customer service representatives.
• Oversee site staff and volunteers, as scheduled, to execute events.
• Take initiative during an event, from start to finish, to ensure complete client satisfaction.
• Troubleshoot problems that may occur while on shift, including missing product, malfunctioning equipment, layout revisions and staffing concerns.
• Ability to take direction from and report information to direct supervisors.
• Completes required paperwork and checklists for shifts in a timely and thorough manner per the reporting requirements, including end-of-shift reporting and product inventory.

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.

Qualifications:

• Excellent customer service skills.
• Personable, positive and enthusiastic attitude with capability to deal effectively with people (both internal and external).
• Relevant facility management and event management experience required.
• Experience with the arts preferred for shifts at Memorial Hall.
• Excellent oral and written communication skills.
• Excellent organizational skills, work habits and consistent follow-through.
• Able to make good decisions quickly in stressful situations.
• Sense of initiative with desire to become truly involved in the business and the downtown communities.

Licenses, Credentials, Certifications: 

• Serv Safe or TIPS certified preferred.

Skills or specialized knowledge: 

Physical and Mental Demands:

• Mental requirements: compare, decide direct, problem-solve, analyze, instruct, and interpret.
• The ability to work well under stress.
• Job requires lifting 50lbs. (e.g. beer cases, bags of ice, bags of salt) and at least 8 hours on one’s feet in the elements.
• Must be age 21 or older and be able to work 10-28 hours per week, holidays, primarily evenings and weekends.

Disclaimer: 

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.