2 Front Desk Associate Jobs in Hebron, KY
Cincinnati Airport Marriott is Hiring a Front Desk Associate Near Hebron, KY
- Greet guests in a friendly, hospitable manner demonstrating excellent customer service.
- Check guests in and out, following hotel protocols, and obtaining method of payment per standards.
- Provide guests with information regarding the hotel, outlets, amenities, and area.
- Respond to guest calls and requests. Employ problem resolution strategies and service recovery in the event of guest complaints.
- Answer phones in a courteous manner and assist guests with any inquiries.
- Utilize hotel software and PMS to record guest information in an accurate manner.
- Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- All other duties as assigned by management.
- Regular attendance in conformance with the standards.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities.
- Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
- The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Basic mathematical skills.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Experience with PMS and is a plus but not required.
Requirements:
- Education:
- High school diploma preferred.
- Experience:
- Prior Front Office experience at a full-service hotel is preferred. Prior experience with PMS is preferred but not required.
- Grooming:
- All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
Job Summary
Full Time
$32k-42k (estimate)
02/05/2023
06/17/2024
cincinnatiairportmarriott.com
<25
The job skills required for Front Desk Associate include Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
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The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
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Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
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The Front Desk employee ensures positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
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A front desk receptionist needs to be highly organized, friendly and engaging.
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Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
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Front desk employees need to be able to get along and work with a variety of people.
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Always Be Available as a Mentor.
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Step 3: View the best colleges and universities for Front Desk Associate.
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