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Customer Support Specialist Job Summary Delivers professional activities in the Employer Services job family with a focus on Account Installation.
Administers the installation of more complex accounts, including, but not limited to : structure and billing set up, eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials.
Provides support to assigned accounts by responding to inquiries or resolving issues of concern.
Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
Provides standard professional advice and creates initial reports / analyses for review.
May provide guidance, coaching, and direction to more junior members of the team in Account Installation. Job Description Verity Solutions is an award-winning leader in software and services developed for administration of the federal 340B drug pricing program.
Our mission is to simplify the complex process of maintaining 340B program compliance resulting in critical 340B cost savings for our customers.
We value fresh thinking, drive, transparency, and are dedicated to providing agile and proactive solutions to those who serve the most vulnerable in our communities.
At Verity Solutions, we foster a collaborative, casual, and technology driven environment and want to evolve and grow with diverse people who are inspired by progress and delighted by partnering with others.
Duties and Responsibilities :
Own the updating of processes as directed.
Employees must be fully vaccinated if they choose to come onsite.
Availability to work weekends and holidays on a rotational basis. This is a hybrid role and will require the ability to work in-person in Kirkland, WA If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.
For this position, we anticipate offering an hourly rate of 27 - 41 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure.
That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
For more details on our employee benefits programs, visit Life at Cigna Group . About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.
We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.
Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email : SeeYourself@cigna.com for support.
Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Last updated : 2024-04-28
Full Time
$79k-95k (estimate)
04/29/2024
05/06/2024
cigna.com
CHASKA, MN
>50,000
1982
Public
LARRY SHAFRANSKI
>$50B
Cigna offers health, dental, Medicare and supplemental insurance plans to consumers and employers.
The job skills required for Solution specialist include Agile, Partnering, Troubleshooting, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Solution specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Solution specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Solution specialist positions, which can be used as a reference in future career path planning. As a Solution specialist, it can be promoted into senior positions as an Integrated Solutions Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Solution specialist. You can explore the career advancement for a Solution specialist below and select your interested title to get hiring information.