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Customer Support Specialist
Job Summary
Delivers professional activities in the Employer Services job family with a focus on Account Installation. Administers the installation of more complex accounts, including, but not limited to : structure and billing set up, eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials.
Provides support to assigned accounts by responding to inquiries or resolving issues of concern. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
Provides standard professional advice and creates initial reports / analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Account Installation.
Job Description
Verity Solutions is an award-winning leader in software and services developed for administration of the federal 340B drug pricing program.
Our mission is to simplify the complex process of maintaining 340B program compliance resulting in critical 340B cost savings for our customers.
We value fresh thinking, drive, transparency, and are dedicated to providing agile and proactive solutions to those who serve the most vulnerable in our communities.
At Verity Solutions, we foster a collaborative, casual, and technology driven environment and want to evolve and grow with diverse people who are inspired by progress and delighted by partnering with others.
Duties and Responsibilities :
Experience, Skills and Qualifications :
Employees must be fully vaccinated if they choose to come onsite.
Availability to work weekends and holidays on a rotational basis.
This is a hybrid role and will require the ability to work in-person in Kirkland, WA
Last updated : 2024-05-16
Full Time
$79k-95k (estimate)
04/24/2024
06/27/2024
cigna.com
CHASKA, MN
>50,000
1982
Public
LARRY SHAFRANSKI
>$50B
Cigna offers health, dental, Medicare and supplemental insurance plans to consumers and employers.
The job skills required for Solution specialist include Agile, Partnering, Troubleshooting, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Solution specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Solution specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Solution specialist positions, which can be used as a reference in future career path planning. As a Solution specialist, it can be promoted into senior positions as an Integrated Solutions Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Solution specialist. You can explore the career advancement for a Solution specialist below and select your interested title to get hiring information.