Salary $40,000-$45,000 depending on experience.

Responsibilities include:

• Answer calls filtered into the Help Desk hotline. Also assist employee walk-in issues.

• Support and maintenance of the desktops, laptops, mobile phones, printers and peripherals on the corporate network

• Accurately document all support tickets in Ciena ticketing system. Acknowledge, troubleshoot and resolve all assigned tickets; escalate and follow through when necessary especially in system down situations.

• Create, delete and modify user accounts and AD entries. This includes logging and documentation of all equipment, repairing of old equipment as needed and configuration of new equipment and data backups.

• Facilitates moves, additions, and changes of computer related equipment as required.

• Assist next level IT support staff as necessary.

• Participate in on-call (late night) rotation for helpdesk staff

• May include additional specific helpdesk tasks as assigned by Helpdesk Supervisor or CITO

• Associate’s degree in the Information Technology field of study or equivalent work experience or certificates

• Previous experience supporting Microsoft Windows environment.

• Basic IP network troubleshooting competence required.

• Experience with cell phone set up a plus

• Windows Server 2008 R2, 2012, 2012 R2
• Active Directory
• Exchange Server
• TCP/IP networking
• Covid 19 vaccination or acceptable exemption required.

About Ciena Healthcare

Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services.