SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control.
• Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner.
• Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately.
• Maintain the company's reputation with professionalism and legal compliance.
• Collaborate with other security officers for effective protection and coverage.
• Investigate and take the appropriate lawful action as authorized by policy on accidents, incidents, trespassing, suspicious activities, unusual occurrences, safety, and fire incidents.
• Control and monitor surveillance equipment, and perform building and equipment inspections.
• Guard access points, permitting or refusing entry, restraining trespassers, and direct heavy traffic.
• Complete daily logs, including relevant information, observations, surveillance footage, and incident reports with accuracy.
• Receive and transmit across the radio to dispatch for status, response, and log of actions.
• Secure all doors, windows, gates, and exits.
• Warns violators of rule infractions, such as loitering, smoking, or carrying prohibited items.
• Signs for and accepts deliveries.
• Ensure all guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department, supervisor, or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern.

Own the situation until the situation is resolved, or the guest is in direct contact with the Team Member who will resolve the situation.

Other duties may be assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or general education degree (GED);
• Must be at least 18 years of age;
• Must possess valid driver's license

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements are representative of the knowledge, skill, and / or ability required.

An individual should have proven experience in performing security related tasks, be helpful with a courteous attitude, and be comfortable using computers and adapting to new software and systems.

PREFERRED QUALIFICATIONS

• Experience with security equipment and surveillance systems
• Law enforcement or military experience
• Proven experience as a security officer
• CPR / AED Certification

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a Security Officer.

Reasonable accommodations may be made to allow for certain ADA requirements.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; and must be able to see, hear, speak and write clearly in order to communicate with employees and / or other customers.

Normal vision or corrected by use of glasses and / or contacts for normal reading and viewing abilities. The employee frequently is required to sit;

climb or balance; and stoop, kneel, crouch, or crawl. Pushing / pulling / carrying lifting may include up to 50 lbs. Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as a security officer.

Last updated : 2024-03-05