The Workers’ Compensation Claim Representative, under the direction of the Claims Team Leader, investigates and settles claims promptly, equitably and within established best practices guidelines.

MAJOR DUTIES & RESPONSIBILITIES:

Duties may include but are not limited to:

• Receive assignments. 
• Reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business. 
• Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information. 
• Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the company’s obligation to the insured under the policy contract. 
• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc. 
• Sets reserves within authority limits and recommends reserve changes to Team Leader. 
• Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions. 
• Prepares and submits to Team Leader unusual or possible undesirable exposures. Assists Team Leader in developing methods and improvements for handling claims. 
• Settles claims promptly and equitably. 
• Obtains releases and timely issues indemnity benefits if due and owing. 
• Informs claimants, insureds/customers or attorney of denial of claim when applicable. 
• May assist Team Leader and company attorneys in preparing cases for trial by taking statements. Continues efforts to settle claims before trial. 
• Refers claims to subrogation as appropriate.
• May participate in claim file reviews and audits with customer/insured and broker. Administers Workers’ Compensation benefits timely and appropriately per Jurisdiction. Maintains control of claim’s resolution process to minimize current exposure and future risks 
• Establishes and maintains strong customer relations 

Other duties may include:

• Working all queues and diary in a timely manner
• Investigating compensability and benefit entitlement 
• Reviewing and approving medical bill payments 
• Managing vocational rehabilitation 

DESIRED QUALIFICATIONS:

• 2-5 years’ experience handling Workers’ Compensation claims
• Knowledge of claims handling and familiarity with claims terminologies 
• Effective negotiation skills 
• Strong communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys etc. in a positive manner concerning losses. 
• Ability to self-motivate and work independently, excels in organization and time management skills 
• Knowledge of company products, services, coverage’s and policy limits, along with awareness of the company’s claims best practices and client service instructions
• Knowledge of applicable state and local laws.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.