Essential Job Duties and Responsibilities:
 To accept, contract, and handle claims as assigned.
 Work as many claims as possible.
 Assist in resolving complaints from policy holder relative to claims.
 Assist in investigating more complex claims.
 Complete Quality Control functions as assigned.
 Assists with other duties as necessary.

Knowledge, Skills, and Abilities
 Knowledge of or the ability to learn the agricultural industry, including an 
understanding of the kinds of crops produced in the territory; agricultural issues.
 Knowledge of or the ability to learn Rain and Hail’s products, services and 
systems.
 Knowledge of and the ability to learn the underwriting and claim adjustment rules 
and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program and the other insurance products offered by the company.
 Ability to organize and prioritize multiple tasks.
 Ability to work in a team oriented environment.
 Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
 Ability to use the Company’s terminology, procedures and systems.
 Ability to use department equipment.
 Ability to perform basic and complex mathematical calculations.
 Ability to drive a vehicle and maintain a valid drivers license.
 Ability to remain calm and professional during peak periods of activity.
 Ability to work from oral and written communication.
 Ability to maintain confidentiality.
 Ability to work independently. 
 Ability to travel away from home for extended periods of time and on short notice.
 Willingness to relocate to another division if requested.
 Ability to assist in other work-related areas as required.