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SUMMARY OF ROLE:
Client Experience Specialists (CES) provides our clients and potential clients exceptional or “Gold Star” service through a proven process to include expressing empathy, utilizing critical thinking skills, and exercising exceptional verbal and persuasive communication skills.
The CES will accomplish the above by answering basic questions from notes in the client’s case file, transfer calls as appropriate, triage potential client calls with the intent of signing qualified cases up on the first call or referring the caller to another law firm or resource in an effort to assist them with their legal needs, and take messages for sales and marketing calls while relaying this information to proper channels.
Our CES team works in a fast-paced environment with high call volume. The CES position is as much of a sales role as it is a customer experience position, and requires the ability to show empathy while controlling the call to ensure we have all the information the firm needs to help the caller.
While the bulk of this position is over the phone, some in-house Client Experience Specialists may require in-person direct contact with potential and current clients who visit our office in order to provide consultations, process paperwork, and answer questions.
ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:
KNOWLEDGE, SKILLS & ABILITIES
Ability to work together as a team - we have group-centric incentives that build the team together. The goal is to retain new clients as quickly and accurately as possible. Our team consists of friendly individuals with a desire to accomplish the goal together as a team.
QUALIFICATIONS
ADDITIONAL DESIRED QUALIFICATIONS
PHYSICAL REQUIREMENTS include but are not limited to:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment is characteristic of a standard in-office position. Electrical hazards related to frequent contact with office equipment.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
Ability to Commute:
Work Location: In person
Full Time
$61k-84k (estimate)
04/13/2024
08/10/2024
cpenlaw.com
Richmond, VA
<25
The job skills required for Sales and Customer Service (CES TEAM) include CRM, Customer Service, Problem Solving, Futures, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales and Customer Service (CES TEAM). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales and Customer Service (CES TEAM). Select any job title you are interested in and start to search job requirements.
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