#customer service #call center #member service

Are you looking for a dynamic role in the financial industry where you can connect with members and make a positive impact on their financial journey? As a Full Time Member Service Representative at Christian Financial Credit Union in Sterling Heights, you'll have the opportunity to provide top-notch service to our members, helping them achieve their financial goals. This exciting position allows you to develop your customer service skills and knowledge of financial products, all while working in a collaborative and supportive hybrid environment. Join our team of humble, smart, and abundant thinkers who value high performance.

You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, Volunteer Time Off, Tuition Reimbursement and more!

Let us introduce ourselves

Christian Financial Credit Union began more than 70 years ago as St. Jude Parish credit union in Detroit and has since grown to serve 60,000 members with more than $842 million in assets. Christian Financial offers high-quality, high-value products and services to promote convenience, trust and personal service for members. The credit union offers comprehensive financial services beyond typical retail consumer services through ownership of a mortgage company and a commercial loan company. In September 2019, the credit union built its new headquarters in Sterling Heights, Michigan to accommodate its rapid growth in serving residents of metro Detroit. Christian Financial is committed to our communities through volunteerism and community financial support. To further this mission, the credit union launched the Christian Financial Credit Union Outreach & Impact Foundation in 2022

What does a Member Service Representative do?

As a Member Solutions Representative at Christian Financial Credit Union, you play a crucial role in delivering the exceptional member experience we are known for. Serving our virtual branch members, you will provide attentive and personalized service, addressing their financial needs with care and expertise. From processing transactions to answering inquiries and promoting our range of Credit Union products and services, you will be the trusted guide our members rely on. By proactively educating members on how our offerings can enhance their financial well-being, you will foster positive and lasting relationships, contributing to our culture of humility, intelligence, and abundant thinking. Join us in creating impactful connections and driving financial success for our members.

Requirements for this Member Service Representative job

To excel as a Member Solutions Representative at Christian Financial Credit Union, candidates should possess strong communication and interpersonal skills, enabling them to provide attentive and effective service to our virtual branch members. Proficiency in utilizing call center software and tools is beneficial, with prior experience in a similar setting considered a plus. A background in a financial institution will also be advantageous, as familiarity with financial products and transactions is beneficial in assisting members with account inquiries and promoting Credit Union offerings.

The ability to multi-task, attention to detail, and a customer-centric approach are essential for success in this role. Candidates with a passion for helping others and a desire to continually learn and grow will thrive in our dynamic and collaborative team environment.

So, what do you think? If you're ready to grow your career in a rewarding industry, apply now!