Required Skills/Abilities:

• Working knowledge of automated patient data systems.
• Must demonstrate the ability to use medical equipment and materials safely.
• Must be proficient in computer skills.
• Must be proficient in venipuncture, calculating doses of medications, injections, EKG’s, nebulizer treatments, pain screening, collection and preparation of laboratory specimens and performing basic in-house laboratory tests

Education and Experience:

• High school diploma or equivalent
• Certificate of completion from an accredited medical assistant program or the ability to obtain within two years of hire.
• Certification must remain current during the entire course of employment.
• Minimum six months experience preferred.
• Preferred experience in various medical settings to include family practice, pediatrics, and women’s health.

Core Values:

• Commitment To Service
• Respect
• Quality
• Teamwork
• Patient Focus
• Integrity
• Accountability
• Caring & Compassion
• Professionalism
• Listening & Responding
• Safety
• AIDET

Job Related Competencies:

• Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.
• Attention to Detail- The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.
• Values And Ethics- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Duties/Responsibilities:

• Initial Patient Assessment and Health Data Collection
• Collects health status data relevant to the patient’s presenting problem in a continuous, systemic, and complete manner.
• Completes all components of a patient intake accurately, including but not limited to vital signs, chief complaint, medication reconciliation, allergies, surgical history, family history, quality measures, depression screening, alcohol/drug screening, and tobacco screening.
• Reconciles past medical information into current EHR system per protocol.
• Consistently documents in the Electronic Health Record according to established procedures.
• Properly prepares patient for Clinician by following established intake standards for all visit types including face-to-face and virtual visits.
• Assists in implementing the plan of care as requested by the Clinician including- medication reconciliation, venipuncture, injections, EKG’s, nebulizer treatments, ear lavage, pain screening, stock medication administration, collection and preparation of laboratory specimens and performs CLIA Waived testing.
• Assists clinician during patient procedures and/or examinations including pap smear, vaginal exams and swabs, colposcopy, incision and drainage, punch biopsies, ear lavage, nebulizers, Nexplanon insertion/removal, IUD insertion/removal, toenail evulsions, and mole/skin tag removals.
• Properly documents and completes ICD-10 and CPT coding for services administered during the patient visit.
• Assists patients with appointments and referrals as needed by researching chart to find answers to referral questions (when, where, why) and future appointments at CCHS.
• Maintains a safe and hygienic environment for patients
• Cleans and sterilizes exam room after each patient visit according to CCHS and CDC protocol.
• Properly dons and doffs PPE as required for each type of patient encounter.
• Removes and processes all patient specimens collected during visit.
• At the end of each day, ensures proper disinfection of every exam room and work area including lab.
• Adequately stocks exam rooms daily according to practice standards and provider requests.
• Follows CCHS and CDC protocol for distinction of clean and dirty areas within the lab.
• Effectively Communicates within the Center
• Communicates with members of the healthcare team to address patient’s questions and/or concerns to the appropriate team members.
• Consistently identifies patients at risk and communicates with providers and nurses on emergent patient needs.
• Performs Other Duties as Required
• Answers telephones, greets patients, schedules appointments, enters refill requests, and maintains medical records.
• Completes nurse visits for pediatric, adult, and women’s health patients. These may include blood pressure checks, A1c, INR, vaccines, medication administration via injection (B12, testosterone, Depo Provera, Depo Medrol), PPD placement, weight check, urine dipstick, urine pregnancy test.
• Travels to other CCHS sites to cover shortages within the department.
• Attends monthly site meetings, department meetings and full staff meetings as required.
• Consistently displays professionalism and respect during interaction with CCHS patients, staff, clinicians, and guests.
• Reviews open radiology and lab orders for all providers.
• Review chart and call diagnostic centers to look for results, if no results, send missed lab/x-ray letter.
• Close orders or reset due date alarms accordingly.
• Pre-visit planning: coordinates with provider and updates patient chart alert prior to patient appointments per provider preferences and patient needs.
• List specific reason for visit, last A1c if applicable, screenings needed (A1c, colonoscopy, mammogram, pap, etc.), and vaccines due.
• Assists provider or nurse with procedures per provider or nurse request.
• Regular, reliable attendance is a requirement of this job.

CCHS has scholarships available for Patient Care Technicians to become Certified Medical Assistants. The scholarship program will pay for selected candidate's certification, exam, and other associated educational costs.

How does the program work?

Submit an application for employment.

• Applicants selected for employment (full-time or part-time) will have the ability to submit a request to participate in the scholarship program.
• Employees’ performance must be in good standing with CCHS to participate in the program.
• Upon selection, CCHS will pay tuition expenses directly to the educational institution and a one-time exam fee.
• Following successful completion of the program and passing certification exam, employee will advance in their career.

Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.