The Access Center Services Navigator would be an employee of Choices Coordinated Care Solutions (Choices) but part of a collaborative initiative from Choices and Our Children Our Future (OCOF), the Allen County Systems of Care entity. The purpose of the Access Center is to expedite access to services and resources for youth and families. It builds a network of onsite and offsite organizations working together. The Navigator will be primarily responsible for assisting consumers seeking support and services by navigating and connecting them to resources both within the Access Center and within the community.

Essential Duties and Responsibilities

• Articulates the mission, vision and practices of the Access Center, Choices, and the local system of care, Our Children Our Future (OCOF).
• Communicates the needs and expectations of the Access Center to youth and families, community partners, and funders. 
• Provides navigation and referral services to consumers who enter or call the Access Center seeking support.
• Provides limited crisis intervention services to Access Center consumers.
• Provides follow up and ongoing care, support and coaching to consumers of the Access Center.
• Collaborates with Access Center and community partners.
• Maintains accurate and detailed documentation.
• Participates and support the local system of care activities.
• Provides reports to the Lead Services Navigator.
• Adheres to the policies and protocols established by Choices and Our Children Our Future.
• Incorporates the guiding principles and values of Systems of Care into their interactions with consumers, fellow team members, fellow staff and system partners.
• Communicates effectively with Choices Management and OCOF leadership.
• Follows established strategic plans and quality improvement procedures to achieve stated goals and enhance consumer experience with the Access Center.
• Ensures collection of all necessary service data.
• Participates in scheduled meetings to review performance and quality indicators and makes recommended adjustments to improve the operation of the Access Center.
• Willingly completes other duties as assigned to advance the mission of the Access Center.

Qualifications

• Bachelor’s degree in social work or related human services field.
• Strong communication and writing skills. Bi-lingual skills (Spanish) a plus.
• Familiarity with Systems of Care values and principles.
• Highly organized, and effectively manages multiple priorities simultaneously.
• Professionally articulate in communicating (oral and written) service expectations, strengths and needs of clients and outcomes.
• Demonstrated professionalism working in teams with internal colleagues and external audiences in both person and through various electronic media.
• Enthusiastic about advancing system change within the community.
• Valid driver’s license.
• Operational smart phone.

Salary: $40,000

Benefits Include:

• Medical, Dental, Vision
• Employer Paid Life Insurance, Short & Long Term Disability
• 401k Match
• Tuition Reimbursement
• Paid Parental Leave
• Generous PTO plan
• Qualified employer for the Public Service Loan Forgiveness Program