The Claims Manager position at Choice Insurance is responsible for fostering collaboration between the carrier/client and advocacy of personal and commercial lines claims, shaping plans of action and overall claims management expectations. They will work directly with multiple insurance company representatives and clients to manage claim costs on all lines of personal and commercial insurance coverages.

Responsibilities (What will be the day- to- day responsibilities of this position?)

• Develop positive relationships with Choice Insurance associates, clients, and carriers
  
  • Act as a resource/point of contact for complex claims issues
  • Aggressively pursue timely closure of all claims
  • Assist in investigations of claims, compensability and damages
  • Participate in claims strategies development with insurance representatives and attorneys
  • Develop, facilitate, and present effective claims management training and resources to educate our clients
  • Analyze claims status, prepare and/or present reports to Advisors, Account Executives and clients as requested
  • Keep abreast of all new developments in the claim’s arena through periodicals, seminars, membership organizations and carrier meetings
  • Maintain an extensive knowledge of insurance coverages and markets
  • Document claim activity within agency management system
  • Other duties as directed by management

Experience

• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives required
• Ability to analyze and interpret claims information and loss data to facilitate decision making
• Organizational and time management skills to prioritize workloads to meet time sensitive deadlines
• Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing
• Proficiency in the use of Microsoft Word, Excel and PowerPoint required
• Strong internal and external customer service skills, with the ability to develop sound relationships with multiple clients and claims partners
• Ability to prepare and present client presentations with clarity and understanding
• Mathematical aptitude and attention to detail required
• Working knowledge of federal and state legislation and legal issues related to the insurance industry required
• Ability to communicate with all levels of personnel from upper management to clientele labor work force
• Strong interpersonal skills including negotiation skills, team building skills, and flexibility
• Self-motivated, problem solving/solution oriented with goal setting and project administration skills
• Excellent communication skills, both oral and written is required
• Practical knowledge of all major personal and commercial insurance lines of coverage and claims principles, terminology and practices/procedures
• 5 year(s): Years of Experience in insurance claims, customer service, or a related field is often preferred.

• Property Casualty License
• Insurance and claims management designations/certifications
• Multiple jurisdictional experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)