Description

Position Summary

Executes group sales account development while maintaining high levels of client satisfaction and driving highest possible revenue in food and beverage, rooms, meeting space and services.

Essential Functions

• Generates new group sales contracted business.
• Generates proposals and provides menu, space, and service information to obtain group business.
• Maintains and develops existing client relationships to contract repeat business.
• Works closely with Banquets department to ensure client satisfaction.
• Attends various association trade shows to promote Chinook Winds Casino Resort.
• Participates with Convention Services and Banquets teams for pre-conference, post-conference, and BEO meetings.
• Keeps accurate and detailed records of all internal and client communications.
• Meets or exceeds all forecasted revenue targets.
• Communicates clearly in written and verbal formats.
• Conducts site tours.
• Responds to RFPs for assigned market segments.
• Provides input on concepts to enhance Chinook Winds Casino and Convention Center customer worth. 
• Is committed to achieving the highest possible customer service standards while following Chinook Winds Casino Resort core values.
• Promotes the highest degree of customer service, both internally and externally.
• Maintains full compliance with departmental and company internal controls, policies, procedures, and regulations.
• Assists with events to include ushering, setup, breakdown, and item distribution.
• Other duties as assigned.

Requirements

Position Qualifications

Competency Statements

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Communication Skills- Ability to communicate effectively with others verbally and in writing. 

Decision Making - Ability to make critical decisions while following company procedures. 

Attitude – Has a positive attitude, being calm, courteous, patient, professional, tolerant, and respectful.

Communication & Comprehension— The ability to listen to and understand information and ideas. The ability to speak clearly so others can understand you, and the ability to read and understand information and ideas presented in writing. 

Organization – Possessing the trait of being organized for following a systematic method of performing a task. The ability to set priorities and complete assignments prior to deadlines.

Education

High School Diploma or GED required.

AA or BA in Hospitality, Psychology or Public Relations preferred.

Experience

Two year’s experience in gaming, hospitality or retail industry required.

One year experience in sales required.

Two year’s experience in convention or hotel sales preferred.

Computer Skills

Microsoft Office intermediate level to include Word, Excel, and Outlook.

Delphi or other sales/catering software skills.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Oregon Driver’s License.

Other Requirements

Excellent organizational, analytical and negotiation skills.

Must have reliable means of transportation, be willing to travel, work evenings, weekends, and holidays to accomplish job responsibilities. Overnight travel is required.

Must have a professional image with the ability to exercise initiative, judgment and tact when representing Chinook Winds Casino Resort. 

Physical Demands

• Stand Frequently
• Walk Frequently
• Sit Constantly
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a small office environment with frequent exposure to a busy resort and gaming environment with multiple distractions. The noise level in the work environment is usually quiet to moderate. Occasionally the work environment will be in locations exposed to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.