Description

Position Summary

Responsible for providing exemplary guest service by creating a positive impression of the Winner’s Circle Club and its benefits. Responsible for overseeing day to day operations of the Player’s Club for assigned shift in the absence of the Supervisor.

Essential Functions

• Understands and operates the player tracking systems (database) and other related computer systems. 
• Responsible for supervising all aspects of the Player Services operation.
• Participates in the implementation of promotions.
• Maintains a teamwork environment.
• Provides excellent customer service.
• Monitors staff performance to ensure that Customer Service standards are met.
• Maintains a working knowledge of Chinook Winds Casino Resort events, promotions, and services.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Assists with events to include ushering, setup, breakdown, and item distribution. 
• All other duties as assigned.

Requirements

Position Qualifications

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Team Attitude-Ability to achieve customer service standards. 

Education

High school diploma or GED. 

Experience

6 months experience as a Player Services Representative OR 2 years experience in a position with high volume customer contact.

Computer Skills

Microsoft Office beginner level. 

One year of computer experience with database maintenance required.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Other Requirements

Knowledge of job specific information.

Physical Demands

• Stand Frequently
• Walk Frequently
• Sit Constantly
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period. Must be flexible with work schedule with some overtime required. Occasionally must deal with angry or hostile individuals.