Chimney Bear is a Chimney Sweep and Inspection company. We pride ourselves on delivering exceptional customer service and building lasting relationships with our clients. We are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Specialist.

Overview:
We seek a highly motivated and customer-oriented individual to join our team as a Customer Specialist. As a Customer Specialist, you will provide exceptional service to our customers and ensure their needs are met. This is a full-time position with opportunities for growth and advancement.

Responsibilities:
- Assist customers with inquiries, concerns, and requests via phone, email, or chat
- Provide accurate and timely information regarding products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Perform data entry tasks to update customer information in the system
- Analyze customer feedback and provide appropriate solutions or recommendations
- Upsell products or services to maximize sales opportunities
- Maintain a high level of professionalism and phone etiquette at all times
- Handle escalated customer issues with empathy and problem-solving skills

Skills:
- Strong customer service skills with the ability to communicate effectively in English
- Excellent phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions or recommendations
- Strong attention to detail and organizational skills

At our company, we value our employees and offer competitive compensation packages. Join our team of dedicated professionals who are committed to providing exceptional customer service.

Job Type: Full-time

Pay: $34,359.00 - $34,625.00 per year

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Willowbrook, IL 60527 (Required)

Ability to Relocate:

• Willowbrook, IL 60527: Relocate before starting work (Required)

Work Location: In person