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About the role
We are looking for a Quality Program Manager with expertise in Natural Language Processing (NLP) and Machine Learning (ML) to join our Operations and Member experience organization (OMX). In this pivotal role, you will be responsible for ensuring the optimal performance, functionality, and user experience of our speech-analytics dashboard, as well as using NLP and ML solutions to extract valuable insights for the business. Your responsibilities include effectively managing incoming tickets, addressing a diverse range of issues, feedback, and requests to maintain the highest level of user satisfaction. Additionally, your expertise will play a crucial role in maintaining and fine-tuning NLP models to ensure their optimal performance. This multifaceted role will contribute to enhancing the dashboard's quality, reliability, and usability while also extracting meaningful insights using NLP and ML techniques. (Please note that this is not a data scientist role.)
The base salary offered for this role and level of experience will begin at $92,520 and up to $128,600. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
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A little about us
At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.
We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.
So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.
We’re uniting everyday people to unlock their financial progress—will you join us?
*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.
What we offer
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
#LI-remote
Full Time
Retail
$130k-166k (estimate)
02/02/2024
05/27/2024
chime.com
SAN FRANCISCO, CA
500 - 1,000
2013
KAREN SWANSON
<$5M
Retail
Chime, the fastest growing fintech in the U.S., is a technology company focused relentlessly on helping you achieve financial peace of mind. No hidden fees Get paid up to 2 days early Grow your savings automatically When you sign up for Chime, you get a Chime Visa debit card, a Spending Account, an optional Savings Account, and an award-winning mobile app that keeps you in control. Applying is free and takes less than 5 minutes. Our DNA is opposite that of traditional banks, which profit when you overdraft or get into credit card debt. We dont charge hidden fees, give you your paycheck up t...o two days early, help you grow your savings automatically, and keep you updated on your spending and account balance with the best mobile app in the industry. The Chime mobile app is available for iPhone and Android devices and has been featured as one of the best Money Management apps available at the App Store.
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