23 Customer service rep Jobs in Santa Clara, CA
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Chilton Auto Body is Hiring a Customer service rep Near Santa Clara, CA
Position Title : Customer Service Rep
Department : Operations
Reports to : Location Manager
Position Summary :
The Customer Service Rep is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process.
Must have autobody collision experience and knowledge of CCC One.
Responsibilities :
Review with customers and walk-through the repair process : Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures.
The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process : This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks : Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
- Training : Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
- Additional responsibilities as assigned.
Job duties / Job description may be adjusted or added based on the needs of the business or at management discretion
Requirements :
- Must have auto body collision office experience and knowledge of CCC One
- Ability to work collaboratively with the team to meet shared objectives.
- Effective time management.
- Able to multitask and manage competing priorities
- Communicate effectively with teammates, customers, and business partners.
- Proficient with computers.
- Excellent customer service skills.
- Valid drivers' license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
Preferred Qualifications :
Bilingual (Spanish)
Pay Rate : $25-30 depending on experience
Benefits : Bonuses
Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)
Last updated : 2024-05-11
Job Summary
Full Time
Consumer Services
$80k-103k (estimate)
05/13/2024
05/22/2024
chiltonautobody.com
San Carlos, CA
50 - 100
Consumer Services
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The job skills required for Customer service rep include Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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Step 3: View the best colleges and universities for Customer Service Rep.
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