ESSENTIAL DUTIES AND RESPONSIBILITIES including the following. Other duties may be assigned:

PROGRAM MANAGEMENT:

• Monitors the program effectiveness to ensure that program is achieving its goals and targets as defined by DHS.
• Manage the program multi-disciplinary teams and ensures integration of delivery of services to the families.
• Ensures program staff implement procedures and policies to ensure quality service provision.

OPERATIONS MANAGEMENT:

FISCAL (If applicable)

• Collaborates with Administrative Manager and/or Director of Administration in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures are within budgeted parameters.
• Ensures billing reports are submitted timely and collaborates with the organizations fiscal department to ensure that the Administrative Manager and/or Director of Administration responds timely to billing inquiries and request for billing corrections.
• Reviews and approves purchase requisitions and ensures that all expenditures comply with organizational procurement procedures.

FACILITIES:

• Collaborates with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations.
• Collaborates with the Regional Director of Facilities/Operations in ensuring that program meets 95% occupancy rate.
• Monitors unit work orders and complaints and ensures the operations teams respond to work orders and complaints in a timely manner.

METRICS & PERFORMANCE:

• Monitors and analyzes reports and dashboard to ensure the program meet annual program goals and targets which support the mission and vision of the organization.
• Monitors DHS performance metrics and collaborates with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics.

CONTINUOUS QUALITY IMPROVEMENT (CQI):

• Leads the implementation of continuous quality improvement activities.
• Develops systems, process and tools which ensure the programs meet/exceed governmental/funder standards.
• Conducts program audits to ensure compliance with organizational and government/funder standards.
• Collaborates with the Senior Director of Quality Assurance and Program Development in analyzing findings from internal and external audits and establishing measures to improve the delivery of services and deficiencies.
• Leads or participate in CQI projects and committees.

ADMINISTRATIVE:

• Submits quality and timely reports to the organizations and other regulatory agencies as mandated to ensure the program complies with reporting requirements.

STAFF MANAGEMENT & DEVELOPMENT:

• Hires, trains, coaches, and provides support to direct reports. Provides on-going performance feedback and reviews in accordance with organizational policies.
• Ensures staff receive required trainings to ensure optimal performance and delivery of service to clients.
• Collaborates with Human Resources in addressing staff performance issues.
• Promotes collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals.

COMMUNITY RELATIONS:

• Establishes liaisons with appropriate community agencies to maintain linkages for services needed by the families.
• Participate in local community meetings and serve as liaison with local community members and representatives.

MINIMUM QUALIFICATIONS:

• Education: A Master’s Degree in Social Worker from an accredited college/university.

• NYS licensure (LCSW or LMSW) required.

• Experience: A minimum of four years human services experience with at least two years of managerial and supervisory experience with demonstrated professional progression in supervision and program management. Experience with multi-problem families and/or individuals desirable.

• Related Skills: Excellent analytical, evaluative, and human service management skills. Excellent written and oral communication, organizational and supervisory skills.

• Other Requirements (including Physical Demands)

• Travel required.

• May be required to work long hours and a varied schedule.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Contract

Pay: $90,000.00 per year

Schedule:

• 12 hour shift
• 8 hour shift
• Weekends as needed

Work Location: In person