PRIMARY FUNCTION/PURPOSE:

The Director of Building Operations is responsible for performing and over-seeing the daily on-going and long-term maintenance of the facility. This person is the supervisor of the Security and Maintenance Department and will work collaboratively with the Program Director. They will plan and implement training and safety workshops for the Safety and Maintenance personnel. The Building Operations Director reports to the AVP, Facilities, while the Program Director will have daily oversight on the program level. The Building Operations Director is on call twenty-four (24) hours a day, seven (7) days a week. In the event you will not be reachable, it is your responsibility to advise Security and to provide them with a contact number for the person responding to emergency calls.

PRIMARY RESPONSIBILITIES:

• Perform and over-see the following, but may not be limited to: general plumbing, electrical and carpentry repairs, and the ability to change door locks. Must have the ability to paint, plaster, change ceiling and floor tiles, light fixtures and bulbs, change belts, oil machinery, change clean AC units and change filters, and able to use manual and power tools.

• Provide direct supervision to maintenance staff.
• Ensure Timely and effective resolution to maintenance staff.
• Maintain tracking systems for all maintenance related requests and document all maintenance and repair work as required by program services and regulatory agencies.
• Assess security and or maintenance repair issues as they arise and take appropriate action to resolve including making minor repairs.
• Oversee turnover rate and ensure that units are prepared for occupancy within a timely Generate reports as requested, related to maintenance and inventory.
• Work collaboratively with the Operations Manager to follow DHS [Department of Homeless Services] Client Assistance and Rehousing System (CARES) systems regarding Incident Reports, Pending Arrivals, Discharges, Facility Bed Management, etc.

• As a backup to the Operations Manager ensure the timely collection, preparation and analysis of client and program information to generate routine and as needed reports, to evaluate program performance and to facilitate short and long-term planning.
• Administer 24-hour crisis intervention protocols, encourage staff/client communication, respond to client needs and ensure a safe and secure environment for all facility residents.
• Within the Operations Division manage and monitor procurement of supplies, inventory, and distribution of all-goods, and client-care items to satisfy program needs.
• In collaboration with the Operation Manager plan, develop and implement Operations Division’s policies and procedures with regularity and compliance as dictated by all applicable regulations.
• Manage relationships with external partners and vendors.
• Develop and maintain working relationships with professional colleagues, community agencies, and the public by attending meetings, conferences, and hearings to enhance facility goals and increase program visibility, resources, and services.
• Work collaboratively with the Operations Manager to ensure that the facility is following DHS, OTDA, Department of Buildings, Department of Health, Coalition for The Homeless Mental Hygiene, FDNY, HPD and other government authorities inspections and guidelines.
• Work Collaboratively with the Operations Manager to ensure that staff are documenting and participating in safety drills.
• Facilitate effective communication between units within the Operations Division and others in the facility. Meet regularly with Operations Manager and Program Director in the development of facility policies, procedures, and programs.
• Collaborate with the Operations Manager and Program Director ensuring the delivery of DHS correspondence.
• Supervise the Operations Manager to certify that all Nightly Signature Rosters are being compiled on time and accurately.
• Provide support to the Operations Manager to ensure the critical file book is updated and contains all necessary documentation: Staff certifications, inspection reports, DHS, HPD, FDNY, DOB, OTDA and other authorities’ documents, contact numbers, etc.
• In collaboration with the Operations Manager and Program Director, ensure the timely collection, preparation and analysis of client and program information to generate as needed reports, to evaluate program performance and to facilitate short- and long-term planning.
• In collaboration with the Operations Manager and Program Director, ensure critical file binders are updated regularly and contain all required documentation.
• Partner with the Operations Manager and Program Director to ensure client intake forms are completed thoroughly and timely; and client discharge documentation is completed timely.
• Ensure data is entered into CARES and archived according to CRF, DHS, and OTDA standards.
• Analyze problems and prepare clear, concise written and oral reports.

SECONDARY RESPONSIBILITIES:

• Facilitate effective communication with other staff within an interdepartmental context, participate in and contribute to staff meetings and the development of policies and procedures.
• Evaluate staff performance and ensure that evaluations are being completed in a timely fashion.
• Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance.
• In collaboration with the Operations Manager and Program Director, proactively develop departmental policies and procedures and long-term strategic planning, and function as an effective team member to enhance overall service provision and inter-unit staff collaboration.

MINIMUM QUALIFICATIONS:

• Bachelor's degree and/or a minimum of five (5) years’ experience in Security and Operations preferred.
• Four (4) years' experience in Building Management and Maintenance.
• A minimum of three (3) years of management and supervisory experience.
• Current and active New York State Driver’s License.
• New York Security Guard License is required. If do not possess, must be obtained within 90 Days of employment.
• F80 Certification required. If do not possess, must be obtained within 90 Days of employment.
• Proven Contract/ Vendor relationship problem and resolution solver.
• Self-guided and minimum supervision, outgoing team player, and goal oriented.
• Excellent project and time management, and presentation skills with the ability to prioritize assignments.
• Attention to detail and problem-solving skills.
• Strong organizational skills with ability to manage tasks efficiently.
• Excellent analytical, evaluative, and human service management skills.
• Excellent written and oral communication, organizational, supervisory, and leadership skills.
• Must have excellent initiative, the ability to work well under pressure, to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Must be adept and comfortable with crisis management.
• High level of computer proficiency, specifically in Microsoft Office and the ability to learn new technologies and databases.

OTHER REQUIREMENTS (including Physical Demands):

• May be required to work long hours and a varied schedule.
• Travelling throughout various locations in the New York City area.
• This is a full-time position with the need to be flexible due to the organization being a 24/7 operation.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.